Assuming the problem is not related to what other list members have
posted so far - when (if) you have access to the phone's UI, go to
"Trouble Shooting" at the bottom of the screen -- and then check the
"Crash Logs". The Crash Logs tells everything about why a phone
crashed - and if the crash was a result of a firmware freeze up.
Best,
Reza.
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Sean Healy wrote the following on 5/3/2011 12:03 PM:
Hello,
I have a client with an Aastra 57iCT phone that crashes when they
attempt to change the settings from the phone. The phone locks up
completely, until the power is reset.
It also seems to be locking up randomly when the phone is actually in
use. There is a faint click sound from the speaker just before the
phone crashes.
I wonder if anyone else has experienced this problem. I tried to
contact Aastra support, but I'm frankly getting nowhere with them. A
firmware update, etc. hasn't made any difference. There is no crash log.
There is another 57iCT phone at the same location, same firmware, not
experiencing any problem.
I suspect it's a hardware issue; but the phone is 6 months out of
warranty and I hate to tell the client they need to purchase something
new. I generally like Aastra phones, but I don't think they'd be
interested in buying a new unit if they aren't going to last.
Thoughts, suggestions?
Cheers,
Sean.
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