Thanks David. That certainly sounds interesting however I suspect that hardware
wont be the major expense here so I will move applications to another hardware
box or VM.
Regards
Michael Knill
From: David Kerr <[email protected]>
Reply-To: AstLinux List <[email protected]>
Date: Tuesday, 11 April 2017 at 12:17 am
To: AstLinux List <[email protected]>
Subject: Re: [Astlinux-users] Astlinux Contact Centre
If Queue Metrics is fairly lightweight than you could run it in a VM on the
same h/w as Astlinux. With a custom Astlinux build you can have QEMU/KVM in
the kernel then run a Linux VM. I am running Ubuntu in a VM on my Astlinux
PCengines APU2 box in which I have the Unifi Controller s/w running for my wifi.
The base kernel support is not built with any of the standard Astlinux images
but is easy to add if you can build your own. If interested let me know and I
can provide instructions.
David
On Mon, Apr 10, 2017 at 10:08 AM Michael Keuter
<[email protected]<mailto:[email protected]>> wrote:
> Am 10.04.2017 um 15:39 schrieb Michael Knill
> <[email protected]<mailto:[email protected]>>:
>
> Thanks Michael. I may even consider hosted (
>
> Regards
> Michael Knill
If you go the way with AstLinux integration, I would be very interested as well.
For inspiration an older slide by Leif Madsen:
http://images.tmcnet.com/expo/astricon/presentations/cc01-madsen-digium.pdf
BTW: The distributed devicestate is no big deal with XMPP and Prosody.
I have a small distributed call center (with 5 locations) using only FOP2 and
basic reporting in production for several years.
> -----Original Message-----
> From: Michael Keuter <[email protected]<mailto:[email protected]>>
> Reply-To: AstLinux List
> <[email protected]<mailto:[email protected]>>
> Date: Monday, 10 April 2017 at 11:15 pm
> To: AstLinux List
> <[email protected]<mailto:[email protected]>>
> Subject: Re: [Astlinux-users] Astlinux Contact Centre
>
>> Am 10.04.2017 um 14:51 schrieb Michael Knill
>> <[email protected]<mailto:[email protected]>>:
>>
>> I have a potential customer that wants a distributed Contact Centre with
>> reporting and call recording.
>> It's a bit concerning as there are a few things I haven’t done but Im up for
>> a challenge.
>> Has anyone installed Queue Metrics on Astlinux? I understand this should now
>> be possible.
>> I also need to do call recording. Any good packages?
>>
>> Regards
>> Michael Knill
>
> Hi Michael,
>
> you cannot install QueueMetrics directly on AstLinux, cause it will need
> Java, MySQL server, Tomcat, etc.
> But you can (and should) use a dedicted server (or VM) for QueueMetric:
>
> https://github.com/Loway/QueueMetricsHowTos/blob/master/QueueMetricsManualInstall.md
>
> What you would need is to get the Qloaderd (Perl) application/service running
> on AstLinux.
>
> http://manuals.loway.ch/QLoader-chunked/ar01s01.html
>
> I am not sure if you would additionally need to MySQL client.
> I would try to get in contact with Lorenzo (CTO), several years ago I was in
> contact with him about the same topic.
>
> An alternative could be Asternic Call Center Stats:
>
> https://www.asternic.net/index.php
Michael
http://www.mksolutions.info
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