Try this link http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc &externalId=KB11335&sliceId=2&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=1866037 62&stateId=0%200%20186611031
Tim -----Original Message----- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Bachman, Tim J. Sent: Tuesday, October 06, 2009 5:25 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Block "BlackBerry Device Email Address" See if this helps. It says you need to remove the service books from the device as well. http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc &externalId=KB11335&sliceId=2&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=1866037 62&stateId=0%200%20186611031 Tim -----Original Message----- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Chris Burwell Sent: Tuesday, October 06, 2009 4:24 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Block "BlackBerry Device Email Address" On a hunch, I tired sending an email from my Gmail account (using the web) to my @att.blackberry.net address, and those emails are blocked. I guess if I send an email from my work email account to my device, BES somehow sees that the message is coming from someone on the BES and allows it through. That's my best guess. Anyway, this accomplishes what I need for the time being. - Chris On Tue, Oct 6, 2009 at 5:20 PM, Chris Burwell <cburw...@gmail.com> wrote: > Rich, > > I tried both, but the messages are still arriving to my device. > > I have a Gmail account setup on my device through BIS as well, and the > messages from my Gmail account are being blocked (according to the > firewall blocked message count). > > - Chris > > On Tue, Oct 6, 2009 at 5:09 PM, Rich Fleming > <rflem...@hirschinternational.com> wrote: >> Forgive the semi-obvious question... but did you push the updated IT Policy to the device(s) after you made the policy change? >> And, if so, did you verify that the new policy was successfully applied to the handheld? >> >> Some policy changes also like the device to be hard reset after they are applied. >> You might also want to try a battery pull and re-test. >> >> >> -----Original Message----- >> From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Chris Burwell >> Sent: Tuesday, October 06, 2009 4:59 PM >> To: BES Admins >> Subject: [Bes-admins] Block "BlackBerry Device Email Address" >> >> I am trying to block email sent to what the BIS site calls the >> "BlackBerry Device Email Address". The one where you can create an >> email address in the format of "usern...@carrier.blackberry.net", >> where carrier is ATT, etc. >> >> In our IT policy I have set message exclusivity and set the device >> firewall to block in comming BIS messages, but I am still able to >> recieve messages sent to the "BlackBerry Device Email Address". >> >> Is there an option I am missing somehwere in the IT policy? I assumed >> that these emails would be considered BIS emails, but apparently they >> are not. >> >> - Chris >> _______________________________________________ >> Bes-Admins mailing list >> Bes-Admins@dataoutages.com >> http://www.dataoutages.com/mailman/listinfo/bes-admins >> http://www.dataoutages.com >> http://www.dataoutagenews.com >> RSS Feed: http://feeds.feedburner.com/Bes-admins >> --------------------------------- >> >> _______________________________________________ >> Bes-Admins mailing list >> Bes-Admins@dataoutages.com >> http://www.dataoutages.com/mailman/listinfo/bes-admins >> http://www.dataoutages.com >> http://www.dataoutagenews.com >> RSS Feed: http://feeds.feedburner.com/Bes-admins >> --------------------------------- >> >> > _______________________________________________ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
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