Hi Ray andd Others;
So I would not have to deal with this problem, I had them fedex the unit
to my office.  I like the idea of a descriptive of the repairs left on
the unit and an e-mail telling about when the unit would arrive would be
very helpful.  
We could all keep a folder called repairs for HW to put their entries
in.
Terry Powers


-----Original Message-----
From: Ray Campbell [mailto:[EMAIL PROTECTED] 
Sent: Monday, March 19, 2007 10:11 AM
To: Karyn Campbell
Cc: Braillenote List
Subject: RE: [Braillenote] Repair details

Hi All:

Another suggestion for HW.  Some places such as Dell Computer send you
an e-mail when your unit ships.  I'd like to see HW send an e-mail when
the BN or VN you've sent for repair is shipped back to you with the UPS
Tracking Number in it.  That way, you can track the package, have a
pretty good idea when it will get to you and make any arrangements you
have to such as asking neighbors or others to sign for it.  I know I
would find this useful since I live in a condo and often, UPS comes when
I am not here.

Thanks,

Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL  60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
[EMAIL PROTECTED] 
AIM Screen Name: tclhelp 


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