Maryellen; Also, if they sent you the notice late, if it was really up in February, it was their error! You should not have to send it in because of their error! Terry Powers
-----Original Message----- From: Mary Ellen Earls [mailto:[EMAIL PROTECTED] Sent: Friday, June 08, 2007 6:41 PM To: Braillenote List Subject: [Braillenote] Upset or disappointed, I can't decide which: Hi guys! I can't decide whether to be upset or disappointed. I just got a letter from Hw telling me that my Service agreement for my Voice Note Mpower was due to be renewed. Ok so when I called to give the credit card information, I asked about the Braille Note mpower which I had been informed would need a Service agreement in July, 2007 the month being the anniversary of the original purchase month of my classic. So I inquired about buying a service agreement for this mpower Braille Note and was told 1, the contract had been up in February, 2007 not July. 2. I was informed that in order to get a service agreement I would have to send the machine in for inspection. you people have redoubled your efforts on customer focus? Doesn't sound like it to me. I'll be happy to sell my Braille Note mpower and my Pk back to Humanware and they can charge me rent if they are going to be that proprietary and patronizing. I mean come on, guys, first you send us the lousiest upgrade in history part of which still doesn't work and now this?Let's get rid of this psychologist who is running your ship and get a smart businessman in charge. And this is to say absolutely nothing about my pk which had to be sent in last fall because the machine was more frozen than a corpse. I asked for a service agreement but the Godfather didn't deem it broke enough so I had to spend about $500 to get half a keyboard replaced. Come on guys and you are wondering why business is bad? Get real I don't want to hear the excuse we gotta eat too. You don't hear me bitch too often on this list but I am let down very badly. Unlike many of you, I paid out of pocket for 3 machines so have a lot of bucks invested in your company and to hear this kind of crap is extremely disturbing to me. I just hope your competition doesn't launch a trade-in offer this afternoon because chances are that at least one of these machines would be placed on the block. Very disappointedly yours, Mary Ellen Earls ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
