This looks like the classic issue where the GPS is locked up, which is obvious because it's not even seeing the receiver version/info. Power-cycle the radio and see if the GPS comes back. If it does, then it should say if an update is needed. If it's 3.20_8174, it needs 5.1_8174. It's just a GlobalTop GNSS and I imagine Cambium has been working with them to resolve the lockups. In fact, read the 3.5.1 release notes where it talks about the GPS update to address the lockups. The GPS firmware is in the same 3.5.1 release package and you just upload that for a GPS update. The GPS firmware is NOT updated when you upgrade the radio software. It's a second manual process. The 2k's all have the GPS+GLONASS GNSS and are much more reliable. Could very well be a h/w issue though, but try the power-cycle first.

I have APs not even using the external puck and they're tracking 10+ sats just fine. Primary sync is a PacketFlux injector. Remember, the receiver itself inside the case has an internal antenna.

On 1/26/2018 7:30 PM, Jason Wilson wrote:
What version of GPS firmware do you see?  Monitor > GPS Status?  Should be reading AXN_5.1._8174

Just grasping at straws.


Jason Wilson
Remotely Located
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On Jan 26, 2018, at 5:12 PM, RickG <rgunder...@gmail.com <mailto:rgunder...@gmail.com>> wrote:

Correct. This is NOT a puck problem. The satellites were coming is strong BEFORE the firmware upgrade. I tried downgrading today but that did not help either. See the attached pics. Looks like RMA time.

On Fri, Jan 26, 2018 at 3:36 PM, Josh Luthman <j...@imaginenetworksllc.com <mailto:j...@imaginenetworksllc.com>> wrote:

    No satellites doesn't sound like poor signal to me.

    Josh Luthman
    Office: 937-552-2340
    Direct: 937-552-2343
    1100 Wayne St
    Suite 1337
    Troy, OH 45373

    On Jan 26, 2018 3:28 PM, "Kristian Hoffmann" <kh...@fire2wire.com
    <mailto:kh...@fire2wire.com>> wrote:

        We fought with losing GPS sync on ePMP APs at a couple of
        sites.  We had been told to point the pucks south to get the
        best GPS signal.  There were several wild goose chases, as it
        seemed upgrading/downgrading firmware fixed it, but only
        sometimes.  In the end, the solution at each of these sites
        was to point the GPS puck straight up.  Our best guess was
        that there was something overloading the GPS receiver in the
        direction we had them pointed.  So pointing them up, while
        not giving them the best signal, minimized terrestrial
        interference.  At least that's our theory.

        -Kristian


        On 01/26/2018 07:39 AM, RickG wrote:
        Well, I did check the forums and found I'm not the only one.
        I'm going to try downgrading. Was hoping to find someone
        here who has gone through it so I dont waste time if it
        needs to be RMA'd :)

        On Fri, Jan 26, 2018 at 10:27 AM, Ray Savich via
        Cambium-users <cambium-users@wispa.org
        <mailto:cambium-users@wispa.org>> wrote:

            Have you contacted our support folks or the Cambium
            Community?

            supp...@cambiumnetworks.com
            <mailto:supp...@cambiumnetworks.com>

            http://community.cambiumnetworks.com/
            <http://community.cambiumnetworks.com/>


            Join the Conversation

            Cambium Networks Community Forum
            <http://community.cambiumnetworks.com/>


            *From:*cambium-users-boun...@wispa.org
            <mailto:cambium-users-boun...@wispa.org>
            [mailto:cambium-users-boun...@wispa.org
            <mailto:cambium-users-boun...@wispa.org>] *On Behalf Of
            *RickG
            *Sent:* Friday, January 26, 2018 9:20 AM
            *To:* Cambium Networks User Group
            <cambium-users@wispa.org <mailto:cambium-users@wispa.org>>
            *Subject:* [Cambium-users] ePMP 2000 GPS not working
            after firmware upgrade



            It worked before, upgraded from 3.5.1, no more :(


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-- -RickG


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--
-RickG
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