I will rescind my comments that seem to suggest I am looking for a product I've 
never paid for....perhaps I misunderstood the 'walk-through' vs. the 'VOD' 
product were different; my mistake.

Thank you for the clarification.

greg


-----Original Message-----
From: Wayne Lawson [mailto:groupst...@ipexpert.com] 
Sent: Wednesday, December 30, 2009 9:41 AM
To: Dew Swen
Cc: Pulos, Greg; <ccie_voice@onlinestudylist.com>; Amy Ryan; Vik Malhi
Subject: Re: [OSL | CCIE_Voice] Volume 1 (CCIE Voice 3.0) Walk-Through Video 
Tutorials

Greg (and Dew) - A totally new VOD product is going to ship at no charge (you 
can check our website for the ETA). This newly overhauled VOD is much, much 
better and was redone by Vik Malhi. We totally agree with your comments on the 
initial one that was done by a former employee.  

Regarding the Volume 1 Video Walk Throughd - these have never been included in 
the BLS. These are a totally new product, thus there's no "free update".  

Also - regarding your comment about you assuming that our products should be 
updated (without a cost) due to mandated test changes - we're doing that...are 
you implying that we're not?  


Regards,

Wayne A. Lawson II - CCIE #5244
Founder & President - IPexpert
Mailto: <mailto:wlaw...@ipexpert.com> wlaw...@ipexpert.com
Telephone: +1.810.326.1444, ext. 101
Live Assistance, Please visit: <http://www.ipexpert.com/chat> 
www.ipexpert.com/chat
eFax: +1.810.454.0130

::Message sent from iPhone::

IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA (R&S, 
Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice, Security & Service 
Provider) Certification Training with locations throughout the United States, 
Europe and Australia. Be sure to check out our online communities at 
www.ipexpert.com/communities and our public website at www.ipexpert.com. 

On Dec 30, 2009, at 9:23 AM, Dew Swen <dew.s...@gmail.com> wrote:



        Totally agree Greg.
        
        
        Dew Swen
        
        
        
        On Wed, Dec 30, 2009 at 3:24 PM, Pulos, Greg < <mailto:gpu...@doc.gov> 
gpu...@doc.gov> wrote:
        

                WOW...and I thought the $3500+ I've already spent on IP Expert 
self based learning products would contain updates that are mandated by test 
changes.
                
                And to think I have to pay more for the new Video series when 
all we had was that 'mark SNORE' crap that was only good as a sleeping aid!!!
                
                Well, needless to say, kind of disappointing to know the video 
material for the new lab version is not included, even though we've paid for 
the old video crap that I wouldn't use as toilet paper....
                
                ARG!!!!
                
                I think I'll be saving my money this time as I doubt anything 
new can be so much better that it is worth paying for a second time.
                
                greg
                


                -----Original Message-----
                From: <mailto:ccie_voice-boun...@onlinestudylist.com> 
ccie_voice-boun...@onlinestudylist.com [mailto: 
<mailto:ccie_voice-boun...@onlinestudylist.com> 
ccie_voice-boun...@onlinestudylist.com] On Behalf Of Wayne Lawson
                Sent: Friday, December 25, 2009 7:56 PM
                To: A A
                Cc: < <mailto:ccie_voice@onlinestudylist.com> 
ccie_voice@onlinestudylist.com>; < <mailto:vma...@ipexpert.com> 
vma...@ipexpert.com>
                Subject: Re: [OSL | CCIE_Voice] Volume 1 (CCIE Voice 3.0) 
Walk-Through Video Tutorials
                
                
                This new prodict was not part of the BLS until a week or so ago 
- so if you purchased a BLS PRIOR to our new website going live (which we have 
all of this information on record) - it's not included (and not free) and there 
will be a charge - no exceptions. Again - these "sales" types of questions 
should be sent to yor Training Advisor.
                
                
                Regards,
                
                Wayne A. Lawson II - CCIE #5244
                Founder & President - IPexpert
                
                Mailto: <mailto: <mailto:wlaw...@ipexpert.com> 
wlaw...@ipexpert.com> <mailto:wlaw...@ipexpert.com> wlaw...@ipexpert.com
                
                Telephone: +1.810.326.1444, ext. 101
                
                Live Assistance, Please visit: < <http://www.ipexpert.com/chat> 
http://www.ipexpert.com/chat> <http://www.ipexpert.com/chat> 
www.ipexpert.com/chat
                
                eFax: +1.810.454.0130
                
                ::Message sent from iPhone::
                
                IPexpert is a premier provider of Classroom and Self-Study 
Cisco CCNA (R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice, 
Security & Service Provider) Certification Training with locations throughout 
the United States, Europe and Australia. Be sure to check out our online 
communities at <http://www.ipexpert.com/communities> 
www.ipexpert.com/communities and our public website at 
<http://www.ipexpert.com> www.ipexpert.com.
                
                On Dec 25, 2009, at 7:27 PM, A A < <mailto:f...@hotmail.com> 
f...@hotmail.com> wrote:
                
                
                
                       Can vik or wayne confirm this please ?
                
                
                ________________________________
                
                       Date: Fri, 25 Dec 2009 19:25:01 -0500
                       Subject: Re: [OSL | CCIE_Voice] Volume 1 (CCIE Voice 
3.0) Walk-Through Video Tutorials
                
                       From: <mailto: <mailto:cciet...@gmail.com> 
cciet...@gmail.com> <mailto:cciet...@gmail.com> cciet...@gmail.com
                       To: <mailto: <mailto:f...@hotmail.com> f...@hotmail.com> 
<mailto:f...@hotmail.com> f...@hotmail.com
                       CC: <mailto:groupst...@ipexpert.com> 
groupst...@ipexpert.com; <mailto:ssh...@gmail.com> ssh...@gmail.com; 
<mailto:ccie_voice@onlinestudylist.com> ccie_voice@onlinestudylist.com; 
<mailto: <mailto:vma...@ipexpert.com> vma...@ipexpert.com> 
<mailto:vma...@ipexpert.com> vma...@ipexpert.com
                

                       I think the new IPX policy is that if the version 
changes then that's a new product. Atleast thats how I understood.
                
                
                
                       On Fri, Dec 25, 2009 at 7:23 PM, A A < <mailto: 
<mailto:f...@hotmail.com> f...@hotmail.com> <mailto:f...@hotmail.com> 
f...@hotmail.com> wrote:
                
                
                               Entirely new?
                
                               I thought this is part of the BLS product..... 
does it mean I'll need to pay extra to get them ?
                
                
                
                               > From: <mailto: 
<mailto:groupst...@ipexpert.com> groupst...@ipexpert.com> 
<mailto:groupst...@ipexpert.com> groupst...@ipexpert.com
                               > To: <mailto: <mailto:ssh...@gmail.com> 
ssh...@gmail.com> <mailto:ssh...@gmail.com> ssh...@gmail.com
                
                               > Date: Fri, 25 Dec 2009 19:15:29 -0500
                
                               > CC: <mailto: 
<mailto:ccie_voice@onlinestudylist.com> ccie_voice@onlinestudylist.com> 
<mailto:ccie_voice@onlinestudylist.com> ccie_voice@onlinestudylist.com; 
<mailto: <mailto:vma...@ipexpert.com> vma...@ipexpert.com> 
<mailto:vma...@ipexpert.com> vma...@ipexpert.com
                
                               > Subject: Re: [OSL | CCIE_Voice] Volume 1 (CCIE 
Voice 3.0) Walk-Through Video Tutorials
                
                               >
                               > The Vol 1 Video Solutions are an entirely new 
product - pricing
                               > details are on our website.
                               >
                               > Regards,
                               >
                               > Wayne A. Lawson II - CCIE #5244
                               > Founder & President - IPexpert
                
                               > Mailto: <mailto: <mailto:wlaw...@ipexpert.com> 
wlaw...@ipexpert.com> <mailto:wlaw...@ipexpert.com> wlaw...@ipexpert.com
                
                               > Telephone: +1.810.326.1444, ext. 101
                
                               > Live Assistance, Please visit: < 
<http://www.ipexpert.com/chat> http://www.ipexpert.com/chat> 
<http://www.ipexpert.com/chat> www.ipexpert.com/chat
                
                               > eFax: +1.810.454.0130
                               >
                               > ::Message sent from iPhone::
                               >
                               > IPexpert is a premier provider of Classroom 
and Self-Study Cisco CCNA
                               > (R&S, Voice & Security), CCNP, CCVP, CCSP and 
CCIE (R&S, Voice,
                               > Security & Service Provider) Certification 
Training with locations
                               > throughout the United States, Europe and 
Australia. Be sure to check
                
                               > out our online communities at < 
<http://www.ipexpert.com/communities> http://www.ipexpert.com/communities> 
<http://www.ipexpert.com/communities> www.ipexpert.com/communities and our
                               > public website at < <http://www.ipexpert.com/> 
http://www.ipexpert.com/> <http://www.ipexpert.com> www.ipexpert.com.
                
                               >
                               > On Dec 25, 2009, at 6:53 PM, Lala Lander < 
<mailto: <mailto:ssh...@gmail.com> ssh...@gmail.com> <mailto:ssh...@gmail.com> 
ssh...@gmail.com> wrote:
                               >
                               > > So how existing custo era cab get this 
product
                               > >
                
                               > > On Friday, December 25, 2009, CCIETalk.com < 
<mailto: <mailto:cciet...@gmail.com> cciet...@gmail.com> 
<mailto:cciet...@gmail.com> cciet...@gmail.com> wrote:
                               > >> I would like to know as well.
                               > >>
                
                               > >> On Fri, Dec 25, 2009 at 5:06 PM, Vik Malhi 
< <mailto: <mailto:vma...@ipexpert.com> vma...@ipexpert.com> 
<mailto:vma...@ipexpert.com> vma...@ipexpert.com>
                
                               > >> wrote:
                               > >>
                               > >> They have not started shipping yet but will 
do so very shortly.
                               > >>
                               > >> Vik Malhi - CCIE#13890
                               > >> Senior Technical Instructor - IPexpert Inc
                               > >>
                               > >> Telephone: +1.810.326.1444
                               > >> Fax: +1.810.454.0130
                
                               > >> Mailto: <mailto: 
<mailto:vma...@ipexpert.com> vma...@ipexpert.com> <mailto:vma...@ipexpert.com> 
vma...@ipexpert.com
                               > >>
                               > >> Join IPexpert's Free CCIE Peer Groups & 
Study Communities at < <http://www.ipexpert.com/communities> 
http://www.ipexpert.com/communities> <http://www.IPexpert.com/communities> 
www.IPexpert.com/communities
                
                               > >>
                               > >> On Dec 25, 2009, at 9:10 PM, Amp < <mailto: 
<mailto:amccar...@cciequest.com> amccar...@cciequest.com> 
<mailto:amccar...@cciequest.com> amccar...@cciequest.com> wrote:
                               > >>
                               > >>> Hey Gang,
                               > >>> I was wondering has these started shipping 
yet and if so, how much
                               > >>> for
                               > >>> current customers?
                               > >>>
                               > >>> Volume 1 (CCIE Voice 3.0) Walk-Through 
Video Tutorials
                               > >>> Shipping Status: This new product is not 
expected to ship until
                               > >>> December 20th, 2009.
                               > >>>
                               > >>> Amp
                               > >>>
                               > >>> 
_______________________________________________
                               > >>> For more information regarding industry 
leading CCIE Lab training,
                
                               > >>> please visit < <http://www.ipexpert.com/> 
http://www.ipexpert.com/> <http://www.ipexpert.com> www.ipexpert.com
                
                               > >> 
_______________________________________________
                               > >> For more information regarding industry 
leading CCIE Lab training,
                
                               > >> please visit < <http://www.ipexpert.com/> 
http://www.ipexpert.com/> <http://www.ipexpert.com> www.ipexpert.com
                               > >>
                               > >>
                               > >> --
                               > >> < <http://www.ccietalk.com/> 
http://www.ccietalk.com/> <http://www.ccietalk.com> www.ccietalk.com
                
                               > >>
                               > > 
_______________________________________________
                               > > For more information regarding industry 
leading CCIE Lab training,
                
                               > > please visit < <http://www.ipexpert.com/> 
http://www.ipexpert.com/> <http://www.ipexpert.com> www.ipexpert.com
                               > _______________________________________________
                               > For more information regarding industry 
leading CCIE Lab training, please visit < <http://www.ipexpert.com/> 
http://www.ipexpert.com/> <http://www.ipexpert.com> www.ipexpert.com
                
                
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                       --
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        _______________________________________________
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