Wayne,

although this is a sales question I ask in the OSL as the question seems
to be common:

can you please push your sales reps to make a "special" offer for
existing BLS customers?

My case might be a bit special as I bought the v3 BLS, but prior to the
web site change.

Thanks and kind regards,

Thomas
  -----Ursprungliche Nachricht-----
  Von: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com]im Auftrag von Wayne
Lawson
  Gesendet: Mittwoch, 30. Dezember 2009 15:41
  An: Dew Swen
  Cc: <ccie_voice@onlinestudylist.com>; Vik Malhi; Pulos, Greg
  Betreff: Re: [OSL | CCIE_Voice] Volume 1 (CCIE Voice 3.0) Walk-Through
VideoTutorials


  Greg (and Dew) - A totally new VOD product is going to ship at no
charge (you can check our website for the ETA). This newly overhauled
VOD is much, much better and was redone by Vik Malhi. We totally agree
with your comments on the initial one that was done by a former
employee.


  Regarding the Volume 1 Video Walk Throughd - these have never been
included in the BLS. These are a totally new product, thus there's no
"free update".


  Also - regarding your comment about you assuming that our products
should be updated (without a cost) due to mandated test changes - we're
doing that...are you implying that we're not?


  Regards,


  Wayne A. Lawson II - CCIE #5244
  Founder & President - IPexpert
  Mailto: wlaw...@ipexpert.com
  Telephone: +1.810.326.1444, ext. 101
  Live Assistance, Please visit: www.ipexpert.com/chat
  eFax: +1.810.454.0130


  ::Message sent from iPhone::


  IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA
(R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice, Security
& Service Provider) Certification Training with locations throughout the
United States, Europe and Australia. Be sure to check out our online
communities at www.ipexpert.com/communities and our public website at
www.ipexpert.com.

  On Dec 30, 2009, at 9:23 AM, Dew Swen <dew.s...@gmail.com> wrote:


    Totally agree Greg.


    Dew Swen



    On Wed, Dec 30, 2009 at 3:24 PM, Pulos, Greg <gpu...@doc.gov> wrote:

      WOW...and I thought the $3500+ I've already spent on IP Expert
self based learning products would contain updates that are mandated by
test changes.

      And to think I have to pay more for the new Video series when all
we had was that 'mark SNORE' crap that was only good as a sleeping
aid!!!

      Well, needless to say, kind of disappointing to know the video
material for the new lab version is not included, even though we've paid
for the old video crap that I wouldn't use as toilet paper....

      ARG!!!!

      I think I'll be saving my money this time as I doubt anything new
can be so much better that it is worth paying for a second time.

      greg



      -----Original Message-----
      From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Wayne
Lawson
      Sent: Friday, December 25, 2009 7:56 PM
      To: A A
      Cc: <ccie_voice@onlinestudylist.com>; <vma...@ipexpert.com>
      Subject: Re: [OSL | CCIE_Voice] Volume 1 (CCIE Voice 3.0)
Walk-Through Video Tutorials


      This new prodict was not part of the BLS until a week or so ago -
so if you purchased a BLS PRIOR to our new website going live (which we
have all of this information on record) - it's not included (and not
free) and there will be a charge - no exceptions. Again - these "sales"
types of questions should be sent to yor Training Advisor.


      Regards,

      Wayne A. Lawson II - CCIE #5244
      Founder & President - IPexpert

      Mailto: <mailto:wlaw...@ipexpert.com> wlaw...@ipexpert.com

      Telephone: +1.810.326.1444, ext. 101

      Live Assistance, Please visit: <http://www.ipexpert.com/chat>
www.ipexpert.com/chat

      eFax: +1.810.454.0130

      ::Message sent from iPhone::

      IPexpert is a premier provider of Classroom and Self-Study Cisco
CCNA (R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice,
Security & Service Provider) Certification Training with locations
throughout the United States, Europe and Australia. Be sure to check out
our online communities at www.ipexpert.com/communities and our public
website at www.ipexpert.com.

      On Dec 25, 2009, at 7:27 PM, A A <f...@hotmail.com> wrote:



             Can vik or wayne confirm this please ?


      ________________________________

             Date: Fri, 25 Dec 2009 19:25:01 -0500
             Subject: Re: [OSL | CCIE_Voice] Volume 1 (CCIE Voice 3.0)
Walk-Through Video Tutorials

             From: <mailto:cciet...@gmail.com> cciet...@gmail.com
             To: <mailto:f...@hotmail.com> f...@hotmail.com
             CC: groupst...@ipexpert.com; ssh...@gmail.com;
ccie_voice@onlinestudylist.com; <mailto:vma...@ipexpert.com>
vma...@ipexpert.com


             I think the new IPX policy is that if the version changes
then that's a new product. Atleast thats how I understood.



             On Fri, Dec 25, 2009 at 7:23 PM, A A <
<mailto:f...@hotmail.com> f...@hotmail.com> wrote:


                     Entirely new?

                     I thought this is part of the BLS product..... does
it mean I'll need to pay extra to get them ?



                     > From: <mailto:groupst...@ipexpert.com>
groupst...@ipexpert.com
                     > To: <mailto:ssh...@gmail.com> ssh...@gmail.com

                     > Date: Fri, 25 Dec 2009 19:15:29 -0500

                     > CC: <mailto:ccie_voice@onlinestudylist.com>
ccie_voice@onlinestudylist.com; <mailto:vma...@ipexpert.com>
vma...@ipexpert.com

                     > Subject: Re: [OSL | CCIE_Voice] Volume 1 (CCIE
Voice 3.0) Walk-Through Video Tutorials

                     >
                     > The Vol 1 Video Solutions are an entirely new
product - pricing
                     > details are on our website.
                     >
                     > Regards,
                     >
                     > Wayne A. Lawson II - CCIE #5244
                     > Founder & President - IPexpert

                     > Mailto: <mailto:wlaw...@ipexpert.com>
wlaw...@ipexpert.com

                     > Telephone: +1.810.326.1444, ext. 101

                     > Live Assistance, Please visit:
<http://www.ipexpert.com/chat> www.ipexpert.com/chat

                     > eFax: +1.810.454.0130
                     >
                     > ::Message sent from iPhone::
                     >
                     > IPexpert is a premier provider of Classroom and
Self-Study Cisco CCNA
                     > (R&S, Voice & Security), CCNP, CCVP, CCSP and
CCIE (R&S, Voice,
                     > Security & Service Provider) Certification
Training with locations
                     > throughout the United States, Europe and
Australia. Be sure to check

                     > out our online communities at
<http://www.ipexpert.com/communities> www.ipexpert.com/communities and
our
                     > public website at <http://www.ipexpert.com/>
www.ipexpert.com.

                     >
                     > On Dec 25, 2009, at 6:53 PM, Lala Lander <
<mailto:ssh...@gmail.com> ssh...@gmail.com> wrote:
                     >
                     > > So how existing custo era cab get this product
                     > >

                     > > On Friday, December 25, 2009, CCIETalk.com <
<mailto:cciet...@gmail.com> cciet...@gmail.com> wrote:
                     > >> I would like to know as well.
                     > >>

                     > >> On Fri, Dec 25, 2009 at 5:06 PM, Vik Malhi <
<mailto:vma...@ipexpert.com> vma...@ipexpert.com>

                     > >> wrote:
                     > >>
                     > >> They have not started shipping yet but will do
so very shortly.
                     > >>
                     > >> Vik Malhi - CCIE#13890
                     > >> Senior Technical Instructor - IPexpert Inc
                     > >>
                     > >> Telephone: +1.810.326.1444
                     > >> Fax: +1.810.454.0130

                     > >> Mailto: <mailto:vma...@ipexpert.com>
vma...@ipexpert.com
                     > >>
                     > >> Join IPexpert's Free CCIE Peer Groups & Study
Communities at <http://www.ipexpert.com/communities>
www.IPexpert.com/communities

                     > >>
                     > >> On Dec 25, 2009, at 9:10 PM, Amp <
<mailto:amccar...@cciequest.com> amccar...@cciequest.com> wrote:
                     > >>
                     > >>> Hey Gang,
                     > >>> I was wondering has these started shipping
yet and if so, how much
                     > >>> for
                     > >>> current customers?
                     > >>>
                     > >>> Volume 1 (CCIE Voice 3.0) Walk-Through Video
Tutorials
                     > >>> Shipping Status: This new product is not
expected to ship until
                     > >>> December 20th, 2009.
                     > >>>
                     > >>> Amp
                     > >>>
                     > >>>
_______________________________________________
                     > >>> For more information regarding industry
leading CCIE Lab training,

                     > >>> please visit <http://www.ipexpert.com/>
www.ipexpert.com

                     > >>
_______________________________________________
                     > >> For more information regarding industry
leading CCIE Lab training,

                     > >> please visit <http://www.ipexpert.com/>
www.ipexpert.com
                     > >>
                     > >>
                     > >> --
                     > >> <http://www.ccietalk.com/> www.ccietalk.com

                     > >>
                     > > _______________________________________________
                     > > For more information regarding industry leading
CCIE Lab training,

                     > > please visit <http://www.ipexpert.com/>
www.ipexpert.com
                     > _______________________________________________
                     > For more information regarding industry leading
CCIE Lab training, please visit <http://www.ipexpert.com/>
www.ipexpert.com


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