I love Dell... I bought a new XPS laptop from them and it's gorgeous and wonderful. With the XPS comes US tech support (there is a dedicated XPS line) and they are very very helpful.
My last laptop was also an Dell (Inspiron 4150) and tech support caused me actual physical pain. I wish there was an 'I am not an idiot. I am computer literate. I know more than you do.' option when you call them... but keeping in mind they are supporting the smallest common denominator, I put up with it. (I had a fun one... Harddrive was ticking... TICK TICK TICK TICK every second or so... So I call to have it replaced... And we went through about 25 diagnostics only to discover the drive is 'fine' by their standards... Because no error is produced. Finally I started speaking gruffly and in a louder tone and said 'I am going to put the phone by the hard drive... Do you hear THAT? Are you honestly telling me that sounds healthy?' They sent out the new harddrive and I received it the next day. Haha) The bottom line is that it is very hard to find comparable machines (spec-wise) with complete care warranties (critical for laptop users imo) and on-site next day warranty (man I love not depoting my laptop). -----Original Message----- From: John Galt [mailto:[EMAIL PROTECTED] Sent: Friday, June 16, 2006 9:15 AM To: CF-Community Subject: RE: Stupid Dell Hey, I put a smiley on it. Sorry, I have no patience for BS, and it sounds like this guy is handing it out. BTW, Deana, the vast majority of drivers are either the default ones that ship with XP, or they would be installed AFTER the initial OS install. The only exceptions to this I can think of are if you have any funky raid drivers or whatever, and that's one of the questions you would be asked during the install. > -----Original Message----- > From: Charlie Griefer [mailto:[EMAIL PROTECTED] > Sent: Friday, June 16, 2006 11:02 AM > To: CF-Community > Subject: Re: Stupid Dell > > T... you need to work on coming out of your shell a bit and saying > what you think. > > All this holding stuff in can't be healthy :) > > On 6/16/06, John Galt <[EMAIL PROTECTED]> wrote: > > Tell your tech support guy I said he's an idiot that should do his > > job instead of making excuses :) > > > > > -----Original Message----- > > > From: Deanna Schneider [mailto:[EMAIL PROTECTED] > > > Sent: Friday, June 16, 2006 10:53 AM > > > To: CF-Community > > > Subject: Re: Stupid Dell > > > > > > My tech support guy says that yes, while the drivers are there, > > > they're not the ones that work during install. > > > > > > I don't know - it doesn't necessarily make sense to me, either. > > > > > > On 6/16/06, John Galt <[EMAIL PROTECTED]> wrote: > > > > Go to support.dell.com > > > > > > > > Type in the service tag on the machine. > > > > > > > > Download your drivers. > > > > > > > > Honestly, I hate it when people talk smack on Dell. I have like > > > > 4 > of > > > their > > > > boxes and never have any problems with them. > > > > > > > > > -----Original Message----- > > > > > From: Deanna Schneider [mailto:[EMAIL PROTECTED] > > > > > Sent: Friday, June 16, 2006 10:31 AM > > > > > To: CF-Community > > > > > Subject: Stupid Dell > > > > > > > > > > So, I got a new work computer. It's a Dell. The first thing I > always > > > > > do with a new computer, particularly a Dell, is reinstall a > generic > > > > > copy of windows and partition the drive. I try to do that. BSOD. > > > > > Lovely. We pass it off to our internal tech support, as they > > > > > don't > pay > > > > > me to do hardware stuff. As it turns out, Dell has now started > > > > > shipping computers with no disks, and no way (apparently) to > download > > > > > drivers. So, while tech support has currently gotten it past > > > > > the > BSOD > > > > > (it was a conflict with the video card and hyperthreading, or > > > > > some such), it now doesn't see the hard drive, because it's a > > > > > SATA hard drive and you need to preinstall the (nonexistant) drivers. > > > > > > > > > > Oh, and 30g of the drive is taken up by a "back up install" of > > > > > the orginal system config, because Dell's new support model is > > > > > "roll > back > > > > > to fresh install" if there are issues. Lovely. > > > > > > > > > > I just want a computer - I don't want your 8 million Dell > > > > > specific reminders, popups, and gobbleydegooks. ARG! > > > > > > > > > > Rant over. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Message: http://www.houseoffusion.com/lists.cfm/link=i:5:209534 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
