I used to like dells a lot, but lately, their quality does seem to be slipping. Maybe it's because they're offering the low end versions that everybody seems to buy. I don't know of anyone with a dell laptop that hasn't crashed yet. My brother's latitude has lost 2 drives, my sisters 3 month old XPS lost a hard drive already, Anthony, the guy who's family is currently living with ours, has lost 2 hard drives on his 1.5 year old latitude. Also, his panel above the keyboard that shows the scroll lock and num lock overheated a chip and burned it up. Meanwhile, of the 3 thinkpad's I've owned, none have lost a hard drive and the only problem I've had with any of them was the 'p' key would come off the riser every once in a while.
On 6/16/06, Jillian Koskie <[EMAIL PROTECTED]> wrote: > I love Dell... I bought a new XPS laptop from them and it's gorgeous and > wonderful. With the XPS comes US tech support (there is a dedicated XPS > line) and they are very very helpful. > > My last laptop was also an Dell (Inspiron 4150) and tech support caused me > actual physical pain. I wish there was an 'I am not an idiot. I am computer > literate. I know more than you do.' option when you call them... but keeping > in mind they are supporting the smallest common denominator, I put up with > it. (I had a fun one... Harddrive was ticking... TICK TICK TICK TICK every > second or so... So I call to have it replaced... And we went through about > 25 diagnostics only to discover the drive is 'fine' by their standards... > Because no error is produced. Finally I started speaking gruffly and in a > louder tone and said 'I am going to put the phone by the hard drive... Do > you hear THAT? Are you honestly telling me that sounds healthy?' They sent > out the new harddrive and I received it the next day. Haha) > > The bottom line is that it is very hard to find comparable machines > (spec-wise) with complete care warranties (critical for laptop users imo) > and on-site next day warranty (man I love not depoting my laptop). > > -----Original Message----- > From: John Galt [mailto:[EMAIL PROTECTED] > Sent: Friday, June 16, 2006 9:15 AM > To: CF-Community > Subject: RE: Stupid Dell > > Hey, I put a smiley on it. > > Sorry, I have no patience for BS, and it sounds like this guy is handing it > out. > > BTW, Deana, the vast majority of drivers are either the default ones that > ship with XP, or they would be installed AFTER the initial OS install. The > only exceptions to this I can think of are if you have any funky raid > drivers or whatever, and that's one of the questions you would be asked > during the install. > > > -----Original Message----- > > From: Charlie Griefer [mailto:[EMAIL PROTECTED] > > Sent: Friday, June 16, 2006 11:02 AM > > To: CF-Community > > Subject: Re: Stupid Dell > > > > T... you need to work on coming out of your shell a bit and saying > > what you think. > > > > All this holding stuff in can't be healthy :) > > > > On 6/16/06, John Galt <[EMAIL PROTECTED]> wrote: > > > Tell your tech support guy I said he's an idiot that should do his > > > job instead of making excuses :) > > > > > > > -----Original Message----- > > > > From: Deanna Schneider [mailto:[EMAIL PROTECTED] > > > > Sent: Friday, June 16, 2006 10:53 AM > > > > To: CF-Community > > > > Subject: Re: Stupid Dell > > > > > > > > My tech support guy says that yes, while the drivers are there, > > > > they're not the ones that work during install. > > > > > > > > I don't know - it doesn't necessarily make sense to me, either. > > > > > > > > On 6/16/06, John Galt <[EMAIL PROTECTED]> wrote: > > > > > Go to support.dell.com > > > > > > > > > > Type in the service tag on the machine. > > > > > > > > > > Download your drivers. > > > > > > > > > > Honestly, I hate it when people talk smack on Dell. I have like > > > > > 4 > > of > > > > their > > > > > boxes and never have any problems with them. > > > > > > > > > > > -----Original Message----- > > > > > > From: Deanna Schneider [mailto:[EMAIL PROTECTED] > > > > > > Sent: Friday, June 16, 2006 10:31 AM > > > > > > To: CF-Community > > > > > > Subject: Stupid Dell > > > > > > > > > > > > So, I got a new work computer. It's a Dell. The first thing I > > always > > > > > > do with a new computer, particularly a Dell, is reinstall a > > generic > > > > > > copy of windows and partition the drive. I try to do that. BSOD. > > > > > > Lovely. We pass it off to our internal tech support, as they > > > > > > don't > > pay > > > > > > me to do hardware stuff. As it turns out, Dell has now started > > > > > > shipping computers with no disks, and no way (apparently) to > > download > > > > > > drivers. So, while tech support has currently gotten it past > > > > > > the > > BSOD > > > > > > (it was a conflict with the video card and hyperthreading, or > > > > > > some such), it now doesn't see the hard drive, because it's a > > > > > > SATA hard drive and you need to preinstall the (nonexistant) > drivers. > > > > > > > > > > > > Oh, and 30g of the drive is taken up by a "back up install" of > > > > > > the orginal system config, because Dell's new support model is > > > > > > "roll > > back > > > > > > to fresh install" if there are issues. Lovely. > > > > > > > > > > > > I just want a computer - I don't want your 8 million Dell > > > > > > specific reminders, popups, and gobbleydegooks. ARG! > > > > > > > > > > > > Rant over. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Message: http://www.houseoffusion.com/lists.cfm/link=i:5:209537 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
