"I hope to get the local news media involved seeing how it's getting close to the holiday shopping season and they love to get horror stories like this out on the air."
I'd be going down that route as well, considering that it seems their going to support their managers decision, you might just have to lump the $300 loss and have as much fun with it as you can, at least that way you won't feel so cheated :-D I've heard of similar things happening over here in the UK with a store called Argos which is a similar concept to best buy, just a large warehouse full of stuff with a small desk where you wait for collection, I can imagine they're VERY prone to theft from members of staff, in fact, considering the way the store manager acted in your case, my guess would be that he's the one with sticky fingers.... and a 1TB drive in his PC at home :-D Rob -----Original Message----- From: Gruss Gott [mailto:[EMAIL PROTECTED] Sent: 30 October 2007 13:47 To: CF-Community Subject: WOW! Best Buy Sucks! Best Buy Sells You A Box Of Bathroom Tiles Instead Of Hard Drive, Won't Issue Refund <Quote> Hey Guys, I got on my computer and bought a Western Digital 1TB hard drive from BestBuy.com and arranged for a store pickup so I could speed up my normal Saturday errands. I got the confirmation sheet and headed to my local Best Buy to pick it up. Well it took them a good 15 minutes to get my stuff out (quick pick up my ass) and I got a 10 buck discount for my time. So I got home, opened the box and found not a 1TB internal hard drive but 6 pieces of bathroom ceramic tile wrapped in last months New York Post. I got into my car, raced back to Best Buy and voiced my complaint. The employee and assistant manager were more than willing to help, saying that it happens. So they set up the return and I repurchased the drive and while I was checking the contents to ensure it was a hard drive this time, the store manager came up, took the box from me and said to take it up with the manufacturer. Now to my surprise, I argued with the guy saying that they have already accepted the return and I have now purchased the new one. He said I was shit out of luck. I followed up with the manufacturer today and they said they would get the complaint to the Best Buy Purchasing department. Best Buy corporate said that they stand by their manager's decision. I've told American Express to stop payment and went to the local consumer affairs department and will be going to the better business bureau. I don't know if I'll be held responsible for payment yet or not or if that Best Buy will get investigated or what. I'm going to go back there tomorrow to argue with the guy some more and get his boss's number. I hope to get the local news media involved seeing how it's getting close to the holiday shopping season and they love to get horror stories like this out on the air. Western Digital informed me that the drive was manufactured in Malaysia on 9/4/07 and the newspaper that was in the box was from 9/16/07. The Best Buy is in Yonkers, NY. I might end up $300 bucks down the hole. Do you guys have any tips on how to better deal with the situation? http://tinyurl.com/2ps6ln ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| ColdFusion is delivering applications solutions at at top companies around the world in government. Find out how and where now http://www.adobe.com/cfusion/showcase/index.cfm?event=finder&productID=1522&loc=en_us Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:245443 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
