Fill out a police report, and get a case number and a copy of the report. Once you have a case number, fill out an affidavit with every detail of the event and have it notarized at your bank, then fax it to both your credit card company, the merchant, and the manufacturer. Explain in your cover letter that you are fully aware that filing a false police report is a crime, and that faxing a false affidavit is a federal offense, and that you are serious about pursuing this matter until it is resolved. And offer to take a polygraph.
You may also explain that it's in Best Buy's best interest, not because it will avoid bad press (frankly, they could care less), but because they probably have someone in their warehouse with a shrink-wrap machine and a backpack full of merchandise. Respectfully, Adam Phillip Churvis President Productivity Enhancement -----Original Message----- From: Gruss Gott [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 30, 2007 9:47 AM To: CF-Community Subject: WOW! Best Buy Sucks! Best Buy Sells You A Box Of Bathroom Tiles Instead Of Hard Drive, Won't Issue Refund <Quote> Hey Guys, I got on my computer and bought a Western Digital 1TB hard drive from BestBuy.com and arranged for a store pickup so I could speed up my normal Saturday errands. I got the confirmation sheet and headed to my local Best Buy to pick it up. Well it took them a good 15 minutes to get my stuff out (quick pick up my ass) and I got a 10 buck discount for my time. So I got home, opened the box and found not a 1TB internal hard drive but 6 pieces of bathroom ceramic tile wrapped in last months New York Post. I got into my car, raced back to Best Buy and voiced my complaint. The employee and assistant manager were more than willing to help, saying that it happens. So they set up the return and I repurchased the drive and while I was checking the contents to ensure it was a hard drive this time, the store manager came up, took the box from me and said to take it up with the manufacturer. Now to my surprise, I argued with the guy saying that they have already accepted the return and I have now purchased the new one. He said I was shit out of luck. I followed up with the manufacturer today and they said they would get the complaint to the Best Buy Purchasing department. Best Buy corporate said that they stand by their manager's decision. I've told American Express to stop payment and went to the local consumer affairs department and will be going to the better business bureau. I don't know if I'll be held responsible for payment yet or not or if that Best Buy will get investigated or what. I'm going to go back there tomorrow to argue with the guy some more and get his boss's number. I hope to get the local news media involved seeing how it's getting close to the holiday shopping season and they love to get horror stories like this out on the air. Western Digital informed me that the drive was manufactured in Malaysia on 9/4/07 and the newspaper that was in the box was from 9/16/07. The Best Buy is in Yonkers, NY. I might end up $300 bucks down the hole. Do you guys have any tips on how to better deal with the situation? http://tinyurl.com/2ps6ln ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Enterprise web applications, build robust, secure scalable apps today - Try it now ColdFusion Today ColdFusion 8 beta - Build next generation apps Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:245458 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
