No kidding...makes you want to reach through the phone and choke them every time they repeat it...
-----Original Message----- From: Dana [mailto:dana.tier...@gmail.com] Sent: Thursday, May 17, 2012 7:13 AM To: cf-community Subject: Re: Cell phone opinions oh yeah and the people I know that have worked there tell me they get dinged if they don't make empathy statements. It gets so those empathy statements really grate, especially when the problem is not getting fixed. So picture me trying to find out how in the heck the phone bill is $150 too high AGAIN and the customer service rep keeps saying that they are sure it must be really frustrating. But no, they can't tell me why the bill is $283 and the itemization adds up to $79. (or whatever -- this was early 2009 and I don't remember the numbers now) And yes, I am right about that, not missing any part of the bill or anything. That's *my* bill. Well, they aren't sure where the bill for the other phones is. It's on a different account or something. And yes, they do see this is a family plan with unlimited texting and unlimited internet. And no, they can't look it up by the other phone numbers, because that would be telling. They understand that this is really frustrating. Well, no, they can't tell me why the bill is $283. I mean shit. If in fact they were downloading that many games or whatever -- and if they were they deleted them, because I looked at the phones -- fine. My bad if it happens once, me and the kids have a heart to heart and it stops. But I don't need that kind of mystery in my life. 0 AM, Dana <dana.tier...@gmail.com> wrote: > suuuure. I forget how much mine was but it was unlimited everything > for three phones. And the bill was always about $150 too high. They > used to claim the kids were doing something (what though? We had > unlimited web, unlimited texting, unlimited voice... they would have > had to spend ALL their time downloading ring tones.) > > Anyway, T-Mobile told me that they could not tell me what mywere > supposedly doing to incur the extra charges. Privacy or something. > Even though I was their parent, and even though I was paying the bill. > I went through this with them about nine times. It got to the point > where I could not call them -- it ALWAYS ended with me throwing the > phone against the wall. I finally bailed on the contract, because it was just armed robbery. > If you want me to pay you money, you gotta explain why to me, sorry. > > And ask me about the hold time. You'll have time to found > civilizations and conquer barbarian nations while you're on hold for them. > > Last time I was in New Mexico I called T-Mobile tech support for a > friend because she just could not deal with them and was also getting > kinda homicidal on the subject of T-Mobile. Since the call center's in > Albuquerque, one of them anyway, I considered this a problem. > > I was on hold three hours, dude before I even talked to anyone. She > hadn't been able to get on the web for more than a year, and they told > her to take a computer literacy class. OK, she did need one, but I'm > here to tell you that she was not the reason she wasn't getting on the > web. I finally got her internet working by taking the battery out and > putting it back in. I have no idea how long that lasted though -- for > all I know it hung again a week later. > > > > On Thu, May 17, 2012 at 4:38 AM, LRS Scout <lrssc...@gmail.com> wrote: > >> >> huh. The plan I have should be 102 a month all told. Which is $30 >> cheaper than sprint and even cheaper then Verizon. I looked at all >> the reviews for around here and they were well rated. >> >> I don't know. I was on AT&T for so long it was ridiculous, but they >> are the most expensive at 170 or something. >> >> On Thu, May 17, 2012 at 7:31 AM, Dana <dana.tier...@gmail.com> wrote: >> >> >the >> >> > ARGH >> > >> > I hated T-Mobile. The bill was always wrong, like $150 too high and >> > they never admitted it. >> > >> > You have been warned ;) >> > >> > On Thu, May 17, 2012 at 4:13 AM, LRS Scout <lrssc...@gmail.com> wrote: >> > >> > > >> > > So I'm looking around for a new phone. I've pretty much decided >> > > that >> I'm >> > > going to get a T-Mobile myTouch 4G Slide. >> > > >> > > They seem to have the cheapest unlimited plan around here, and >> > > the >> phone >> > > hits all the high points I've set for myself. >> > > >> > > The second closest was on sprint, but their mobile hotspot is an >> > additional >> > > 29.99 for some reason. >> > > >> > > Anyway, the things I want: >> > > >> > > Android 2.3 >> > > 4g >> > > Full qwerty keyboard (sliders preferred) Decent camera (6+ MP) >> > > Front facing camera (can be lower rez) >> > > >> > > Suggestions? >> > > >> > > >> > > >> > >> > >> >> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:350798 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-community/unsubscribe.cfm
