> I wasn't referring to Mark at all...that was directed at the 
> people responding to bug reports for Eclipse.  Instead of 
> basically telling everyone with Vista they are SOL because 
> the zipping protocol they use or something within how they 
> zip their files doesn't work in Vista...they should be trying 
> to fix that issue so that it is compatible with Vista...even 
> if it is a limitation coming from Vista.  By telling everyone 
> tough crap...I'm not doing squat about it...it's a Vista 
> issue and it is MS's problem, not theirs...that is a piss 
> poor attitude.  I can't imagine Symantec, Yahoo, or any other 
> software company just say...tough crap...Vista users are just 
> SOL...and anyone expect them to stay in business for long.
> Now granted Eclipse is free...but free does ensure success 
> when they are being rude or acting like small children in 
> anti-MS mode.

If you can't imagine any other software company would just say "tough crap",
you have been amazingly lucky. I get told "tough crap" all the time from
vendors who were happy to sell me things and take my money. Sometimes,
vendors won't even answer your questions without a support contract, and
then when you do get one, their answer is "that doesn't work" or "maybe in
the next release".

I could list just the times that's happened this week - and it's only
Wednesday - but it's making me angry just thinking about it, and I'd
probably regret it later. Oh, well, here's a golden oldie from earlier this
year. DST 2007 support for Exchange 5.5 - Microsoft says "tough crap, unless
you want to pay us upward of $5k for a DLL that we have".

And when "tough crap" boils down to "use Winzip", that's not really putting
you out too much.

Dave Watts, CTO, Fig Leaf Software
http://www.figleaf.com/

Fig Leaf Software provides the highest caliber vendor-authorized
instruction at our training centers in Washington DC, Atlanta,
Chicago, Baltimore, Northern Virginia, or on-site at your location.
Visit http://training.figleaf.com/ for more information!

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