It depends. Anyone can get in and speak to a TAC
engineer depending on who they get, their social
engineering skills, etc. I work in a similar role but
not for cisco. Depending on the organization,
contract-type, etc they may require certain things
such as remote access. The customers would sign so
contract and it's stated in the contract that remote
access has to be made available if needed,
liabilities, etc. Some contracts may allow for certain
people to only call in. Thats why theirs ticketing
systems, case numbers, and why it's important to keep
good notes/logs on what is done/said.
Erick
--- Kevin Wigle <[EMAIL PROTECTED]> wrote:
> I don't think its so fishy and I don't think Cisco
> could be faulted in any way.
>
> My reading is that the "guy" was working with Cisco
> on a problem.
>
> Therefore this "guy" must have some responsibility
> for the network.
>
> Cisco would have to think that this guy knows what
> he's doing since he has
> the wherewithal to get into the company's network
> and then get into routers
> to configure them.
>
> It depends I guess on how far your conspiracy
> feelings go, if the "guy" was
> bogus and had all the passwords etc, then how is
> Cisco to know?
>
> Doesn't TAC have to deal with a registered contact?
>
> Kevin Wigle
>
> ----- Original Message -----
> From: "Priscilla Oppenheimer" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
> Sent: Thursday, 18 January, 2001 22:51
> Subject: Re: Remote Telnet access via dial-up
> > That is amazing. But in this case the company had
> a lot of security, it
> > sounds like. It was not possible to get into the
> routers until this guy
> > opened up a backdoor and let Cisco engineers
> Telnet in over a dial-up line
> > connected to his PC. I can't believe Cisco
> engineers would thwart their
> > customer's security policy in that way. I think
> the story sounds fishy.
> >
> > Priscilla
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