> That is amazing. But in this case the company had a
> lot of security, it
> sounds like. It was not possible to get into the
> routers until this guy
> opened up a backdoor and let Cisco engineers Telnet
> in over a dial-up line
> connected to his PC. I can't believe Cisco engineers
> would thwart their
> customer's security policy in that way. I think the
> story sounds fishy.
It depends. I work in a phone support role very
similar to Cisco TAC but supporting multiple vendors.
Vendors and other support groups often need some
access to the customers networks if it calls for it. A
majority is PPP dialup into customers own
infrastructure, sometimes setting up temporary
accounts, over the public internet (telnet, vpn, ssh).
I've seen heavily secure networks (no access at all)
to networks with no security. On the ones with no
security I defiantly make the customer aware of it and
have them correct it.
> Priscilla
Erick
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