Actually ...
--- Bob Johnson <[EMAIL PROTECTED]> wrote:
> Just curious about other peoples experiences with
> TAC on products "gone
> bad"...
>
> 1) Get call while almost in bed at 9:30 PM
> 2) 3548XL GigE interface goes down...
> 3) Restart and power cycle switch to no avail..
> 4) Swap out GBIC and fiber patch with no more
> luck...
> 5) Call TAC, luckily equipment is on 7x24x4
> SmartNet..
> 6) Actually get new switch in 3.5 hours delivered to
> site..
3.5 hours is pretty good .
However it has not necessarely to do with the TAC .
The right tools and good logistics .
> 7) While configuring notice fan does not work...
This is bad .
But , you can not blame TAC .
> 8) Install anyways and call TAC again (luckly unit
> was near HVAC vent)...
> 9) TAC agrees to send another unit but have to wait
> till next afternoon..
TAC is very understandable .
> 10) Replacement arrives but half it's ports don't
> enable after boot (the
> LEDs stay sort of yellow)
Bad again .
But nothing to do with the TAC .
> 11) TAC agrees to send another but it will take
> (this was on a Friday) till
> Monday...
TAC is again very helpfull .
> 12) Get replacement..
> 13) Pull out of box and hear a serious rattle (must
> be atleast two parts
> loose in chassis)
Bad luck again but nothing to do with the TAC .
> 14) TAC agrees to send another unit but need 3 days
> to find one...
Those guys are terrific .
> 15) Unit finally shows up and actually works (and
> didn't rattle)
>
> I was lucky as the first unit worked (though it's
> fan did not) and did not
> over heat (mainly due to it's location)...
This is true .
Everything in place to escalate ...
>Had there
> been cooling problems I
> would have yanked a fan off one of the other units
> (though as the part was
> not a "service item" TAC did not support such
> creativeness)..
This has to do with logistics .
After an RMA you supposted to send back the bad
equipment in one piece .
There are ( not all ) very creative people in TAC . I
would not underestimate this .
> Just curious as to what anyone elses TAC horror
> stories have been like?
Probably everyone has a messed up case with TAC .
May I ask you a question ;
Howmany GOOD cases have you expierenced with TAC ;-) ?
>
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