Just curious about other peoples experiences with TAC on products "gone
bad"...
1) Get call while almost in bed at 9:30 PM
2) 3548XL GigE interface goes down...
3) Restart and power cycle switch to no avail..
4) Swap out GBIC and fiber patch with no more luck...
5) Call TAC, luckily equipment is on 7x24x4 SmartNet..
6) Actually get new switch in 3.5 hours delivered to site..
7) While configuring notice fan does not work...
8) Install anyways and call TAC again (luckly unit was near HVAC vent)...
9) TAC agrees to send another unit but have to wait till next afternoon..
10) Replacement arrives but half it's ports don't enable after boot (the
LEDs stay sort of yellow)
11) TAC agrees to send another but it will take (this was on a Friday) till
Monday...
12) Get replacement..
13) Pull out of box and hear a serious rattle (must be atleast two parts
loose in chassis)
14) TAC agrees to send another unit but need 3 days to find one...
15) Unit finally shows up and actually works (and didn't rattle)
I was lucky as the first unit worked (though it's fan did not) and did not
over heat (mainly due to it's location)... Had there been cooling problems I
would have yanked a fan off one of the other units (though as the part was
not a "service item" TAC did not support such creativeness)..
Just curious as to what anyone elses TAC horror stories have been like?
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