I have never had a problem with TAC that i can think
of. Their cache engine support team is not that well
experienced but they get the job done, just takes a
little longer then with the R&S groups. I have had a
lot of failures with the 3548XL switches though. Bad
GBIC and loose screws during shipment, sounds like we
are seeing the same issues. The GBIC failures are
usually the slot going bad not the module itself, they
come in waves, 2-3 at a time every few months.
But when it comes down to TAC, i can't complain. Now
the QA people that see the products out the door,
Cisco needs to do something there, new and rma.
Rick Thompson
--- "Erick B." <[EMAIL PROTECTED]> wrote:
> Hi,
>
> First of all, this isn't a problem with cisco TAC.
> They assisted you and dispatched hardware in a
> timely
> manner. This is a problem with damage during
> shipping
> or possibly defective units from the warehouse or
> supplier used. I don't work for them but do know
> sometimes that companies use other suppliers for RMA
> dispatches. Since you got 2 slightly-defective units
> in a row I would let TAC know about it nicely and
> ask
> them to pass it on to their RMA/logistics group so
> they can look into it. Give them the RMA #, case #,
> etc.
>
> --- Bob Johnson <[EMAIL PROTECTED]> wrote:
> > Just curious about other peoples experiences with
> > TAC on products "gone
> > bad"...
> >
> > 1) Get call while almost in bed at 9:30 PM
> > 2) 3548XL GigE interface goes down...
> > 3) Restart and power cycle switch to no avail..
> > 4) Swap out GBIC and fiber patch with no more
> > luck...
> > 5) Call TAC, luckily equipment is on 7x24x4
> > SmartNet..
> > 6) Actually get new switch in 3.5 hours delivered
> to
> > site..
> > 7) While configuring notice fan does not work...
> > 8) Install anyways and call TAC again (luckly unit
> > was near HVAC vent)...
> > 9) TAC agrees to send another unit but have to
> wait
> > till next afternoon..
> > 10) Replacement arrives but half it's ports don't
> > enable after boot (the
> > LEDs stay sort of yellow)
> > 11) TAC agrees to send another but it will take
> > (this was on a Friday) till
> > Monday...
> > 12) Get replacement..
> > 13) Pull out of box and hear a serious rattle
> (must
> > be atleast two parts
> > loose in chassis)
> > 14) TAC agrees to send another unit but need 3
> days
> > to find one...
> > 15) Unit finally shows up and actually works (and
> > didn't rattle)
> >
> > I was lucky as the first unit worked (though it's
> > fan did not) and did not
> > over heat (mainly due to it's location)... Had
> there
> > been cooling problems I
> > would have yanked a fan off one of the other units
> > (though as the part was
> > not a "service item" TAC did not support such
> > creativeness)..
> > Just curious as to what anyone elses TAC horror
> > stories have been like?
>
>
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