Hi Chuck,
Surprised to hear that a Gold partner doesn't have access to IOS or TAC case
support. What's the reason for that? Is that a decision within your company
controlling who does what or from Cisco. Sorry - I don't know what your role
is in the company. I take it there are groups of people within your company
with this access.
I also work for a Gold Partner in post-sales support. We sort of take the
access we have for granted. There are certain guidelines, eg. at least 50%
of cases be raised by CCIE's, to ensure that faults are being progressed to
CCIE level before taking the soft option of a TAC case.
Just curious anyway.
Cheers,
Gaz
""Chuck Larrieu"" wrote in message
[EMAIL PROTECTED]">news:[EMAIL PROTECTED]...
> Cisco's IOS is it's Crown Jewels, so to speak. So Cisco restricts who has
> access to the downloading of IOS software. Otherwise, why would anyone pay
> for the IOS, when they could download it for free?
>
> TAC is for paying customers. There are public areas to Cisco's TAC site,
but
> only paying customers can open cases. Otherwise, every wannabee on these
> mailing lists would be overwhelming TAC with requests for assistance. It
> must be bad enough when clueless customers call in ( once upon a time I
was
> a clueless customer myself ;-> ) Can you imagine the skyrocketing cost of
> support if list denizens had free access to TAC?
>
> I work for a Gold Partner, and I am not permitted to download IOS
software,
> nor am I allowed to open TAC cases. On the other hand, I can use the
> Partners' pre-sales support all I want. And I can get to a lot of the
> "customer" pages.
>
> Other than that, there is a tremendous amount of information that is
freely
> available. In almost every case, a web link that contains the word
> "customer" can be accessed without a login by substituting the work
"public"
>
> Chuck
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of
> Michael L. Williams
> Sent: Monday, July 09, 2001 7:05 PM
> To: [EMAIL PROTECTED]
> Subject: Re: CCO questions [7:11275]
>
>
> Well, actually, aside from "this gets it, or that gets it", I stand by my
> statement that the CCO stuff isn't a national secret, and it pisses me off
> that Cisco protects it so. Especially when there are CCNA/DA/NP/DP's out
> there everyday that could use it and make Cisco themselves look that much
> better.
>
> Mike W.
>
> "Rik Guyler" wrote in message
> [EMAIL PROTECTED]">news:[EMAIL PROTECTED]...
> > It is possible it no longer exists or doesn't provide the benefits and
> > resources it once did. I have a CCO account through work, which gives
me
> > more liberal permissions, so I don't miss the consultant account these
> days.
> > When I first signed up with the program, maybe 18 months ago, I received
a
> > large box of documentation, slaes training materials, books, etc.
> including
> > a CCO account. After the initial shipment, I received quarterly (I
think)
> > installments of the latest and greatest of these resources. When I
> noticed
> > I wasn't getting this stuff any longer, I assumed I let my "membership"
> lax.
> > Like I said, it didn't really matter much to me so I never looked into
it
> > further. I'm sure many things have been cut and considering the expense
> of
> > sending out all those CDs, books etc., it would seem like a good
candidate
> > for trimming expenses.
> >
> > ---
> > Rik Guyler
> >
> > -----Original Message-----
> > From: Priscilla Oppenheimer [mailto:[EMAIL PROTECTED]]
> > Sent: Monday, July 09, 2001 2:08 PM
> > To:
> > Subject: RE: CCO questions [7:11275]
> >
> >
> > At 10:50 PM 7/7/01, Rik Guyler wrote:
> > >Guys (or gals - don't want to offend the female members!), I hate to
> break
> > >it to you, but being a CCNP doesn't get you a CCO account. Being a
CCIE
> > >does, but that's a different matter. Instead, why don't you sign up
with
> > >the consultant program? It's free and you will get a CCO account.
> >
> > I signed up for the consultant program and can't get access to the
private
> > stuff that you guys (and gals) post sometimes. Are you sure this
> consultant
> > program still exists? I never got anything from it. I think I got one
> > newsletter maybe.
> >
> > Priscilla
> >
> > > You
> > >can't download any software with this account but you will gain access
to
> > >the private documents, resources, etc.
> > >
> > >---
> > >Rik Guyler
> > >
> > >-----Original Message-----
> > >From: Michael L. Williams [mailto:[EMAIL PROTECTED]]
> > >Sent: Saturday, July 07, 2001 9:14 PM
> > >To: [EMAIL PROTECTED]
> > >Subject: Re: CCO questions [7:11275]
> > >
> > >
> > >How long after finishing CCNP, etc does it usually take to get the CCO
> > >account? Just wondering..... I finished CCNP and am eager to get my
CCO
> > >login.
> > >
> > >Mike W.
> > >
> > >"DNT" wrote in message
> > >[EMAIL PROTECTED]">news:[EMAIL PROTECTED]...
> > > > I think in order to obtain an account on CCO, you must be a CCNP,
> CCIE,
> > or
> > > > reseller.
> > > >
> > > > Denny
> > > >
> > > >
> > > >
> > > > ""Preston Kilburn"" wrote in message
> > > > [EMAIL PROTECTED]">news:[EMAIL PROTECTED]...
> > > > > I have a newbie question here. What ways can one get a CCO login
to
> > > > > the CCO sight? Do you have to own equipment or be a CCIE?
> > > > > -P.Kil
> > ________________________
> >
> > Priscilla Oppenheimer
> > http://www.priscilla.com
Message Posted at:
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