Everytime I've had a TAC case, (YOU) the customer was the one who decided when the case was closed, not the TAC engineer....... After all, it is YOUR network that has the problem and YOU need to figure out if it's fixed or not.
HTH, Mike W. "Pierre-Alex Guanel" wrote in message [EMAIL PROTECTED]">news:[EMAIL PROTECTED]... > You have worked with TAC on a case. The problem is resolved. > > Who will close the case? The TAC engineer or the customer > > Thanks, > > Pierre-Alex Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=42143&t=42141 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
