I called TAC this morning. I had no problem getting through. If you are in the US, the number is: 1 800 553 2447
Pierre-Alex -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Steven A. Ridder Sent: Sunday, April 21, 2002 10:25 AM To: [EMAIL PROTECTED] Subject: Re: TAC [7:42141] Has anyone ever had TAC work on a weekend? How can I get an engineer on a weekend if I ever needed one? -- RFC 1149 Compliant. Get in my head: http://sar.dynu.com ""Craig Columbus"" wrote in message [EMAIL PROTECTED]">news:[EMAIL PROTECTED]... > In my experience, either side can close the case. > > I've had TAC close cases that were not even close to being resolved. I > assume that there's some type of reward structure for closing cases quickly. > > On another topic, has anyone had the experience that TAC is perhaps > slipping a bit when it comes to the quality of the first line engineers? I > don't remember having any problems with TAC until about the time Cisco's > stock price started seriously dropping. Since that time, I've had several > occurrences where I've had extremely rude and/or incompetent people > initially handle my TAC cases. In each instance, I've had to get rude back > and insist that they drop the case and transfer me to their > supervisor. Once transferred, I got the superior TAC support that I'm used > to. I spoke with a colleague about this, and he told me that he's had > exactly the same experience. What's been your experience? Has this > happened with increasing frequency to any of you? > > Craig > > > > At 10:28 AM 4/21/2002 -0400, you wrote: > >You have worked with TAC on a case. The problem is resolved. > > > >Who will close the case? The TAC engineer or the customer > > > >Thanks, > > > >Pierre-Alex Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=42152&t=42141 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
