What I meant was in the past, I have opened up cases for customers on a weekday, then come a weekend, the TAC engineer is gone until the next Mon. I was just curious if this was the norm.
""Chuck"" wrote in message [EMAIL PROTECTED]">news:[EMAIL PROTECTED]... > I would presume that if you have a 7x24 onsite contract, you could expect > engineering support on a weekend. > > Do you mean someone looking at configurations, checking for bugs, replacing > failed hardware, what specifically? > > > > > ""Steven A. Ridder"" wrote in message > [EMAIL PROTECTED]">news:[EMAIL PROTECTED]... > > Has anyone ever had TAC work on a weekend? How can I get an engineer on a > > weekend if I ever needed one? > > > > -- > > > > RFC 1149 Compliant. > > Get in my head: > > http://sar.dynu.com > > > > > > ""Craig Columbus"" wrote in message > > [EMAIL PROTECTED]">news:[EMAIL PROTECTED]... > > > In my experience, either side can close the case. > > > > > > I've had TAC close cases that were not even close to being resolved. I > > > assume that there's some type of reward structure for closing cases > > quickly. > > > > > > On another topic, has anyone had the experience that TAC is perhaps > > > slipping a bit when it comes to the quality of the first line engineers? > > I > > > don't remember having any problems with TAC until about the time Cisco's > > > stock price started seriously dropping. Since that time, I've had > several > > > occurrences where I've had extremely rude and/or incompetent people > > > initially handle my TAC cases. In each instance, I've had to get rude > > back > > > and insist that they drop the case and transfer me to their > > > supervisor. Once transferred, I got the superior TAC support that I'm > > used > > > to. I spoke with a colleague about this, and he told me that he's had > > > exactly the same experience. What's been your experience? Has this > > > happened with increasing frequency to any of you? > > > > > > Craig > > > > > > > > > > > > At 10:28 AM 4/21/2002 -0400, you wrote: > > > >You have worked with TAC on a case. The problem is resolved. > > > > > > > >Who will close the case? The TAC engineer or the customer > > > > > > > >Thanks, > > > > > > > >Pierre-Alex Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=42188&t=42141 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
