Has the agent been "closed" on the client? I've noticed the report isn't actually sent till the agent is closed on the client. IE your staring at the screen that says fail, but nothing shows up on the CAM until the Clean access agent failure message is closed (and your looking at a Agent login screen again) Mike
On Wed, Apr 15, 2009 at 4:44 PM, David Pifer <[email protected]>wrote: > Whoops sorry for the non-clarity. User logins and then fails the Posture > assessment. User is not visible in the reports but the logs show the failure > and placement in a quarantine role. Not locatable in the reports by > filtering on User, Mac or IP. > > > > Other users are visible passed and / or failed. Seems to be “random” on who > gets selected to be “excluded” from the reports. > > > > > > David L. Pifer - N9YNF - CCNA > > ISU OIT TIS Network Services > > 812.237.2923 > > [image: CCNA] > > > > *From:* Cisco Clean Access Users and Administrators [mailto: > [email protected]] *On Behalf Of *Herron, Chris > *Sent:* Wednesday, April 15, 2009 15:14 > *To:* [email protected] > *Subject:* Re: Users not appearing in the Reports > > > > David, > > > > You stated there is no report when “a user can’t pass the login process”. > > > > If you’re using the CCA Agent and the user does not get authenticated, the > CAS does not posture the endpoint and no report will be created. Is the > “logon failure” due to a missing requirement or the users inability to > authenticate. Please provide a little more information. > > > > *CH* > > > > *From:* Cisco Clean Access Users and Administrators [mailto: > [email protected]] *On Behalf Of *David Pifer > *Sent:* Wednesday, April 15, 2009 02:14 PM > *To:* [email protected] > *Subject:* Users not appearing in the Reports > > > > We have a number of machines that are not appearing the reports section > CCA. This is noticed when a user can’t pass the login process and we wanted > to see what patch is missing. However the user, mac address and IP are not > locatable in the REPORTs. Any one else had this happen? > > > > CCA version 4.1.6 > > Clients are 4.1.7 windows machines. > > > > > David L. Pifer - N9YNF - CCNA > > TIS Network Engineering Services > Indiana State University, Office of Information Technology > 210 N. 7th St., Rankin Hall R044, Terre Haute, IN 47809 > 812.237.2923 office 812.237.4361 fax > > [image: CCNA] > > * * > > *Indiana State University and the Office of Information Technology would > like for you to know: > *** > This email, and any attachments, thereto, is intended only for use by the > addressee(s) named* > > *herein and may contain privileged and/or confidential information. If > you are not the intended* > > *recipient of this email, you are hereby notified that any dissemination, > distribution or copying of* > > *this email, and any attachments thereto, is strictly prohibited. > *** > A full disclosure of ISU and OIT Official Computing Policies and Procedures > is available at* > > *http://www.indstate.edu/oit/official_docs/compolicy.html<http://web.indstate.edu/oit/official_docs/compolicy.html> > *** * > > >
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