Also make sure Internet Explorer is not in offline mode. Agent uses IE. On Tue, Jan 24, 2012 at 12:35 PM, Daniel T <[email protected]> wrote:
> Nicholas, > Based on your attached pic the following doesn't seem accurate: > > >> The NAC agent also indicates that the user is logged in, when in fact > no login information has been provided. > > The agent would show "Logout" if it thought the user was connected. > > I have seen this on 4.8.x OOB central deployment and it was related to a > switch not sending SNMP trap. Does the NAC mgr log show any login attempt > for the user? Can the user reach the discovery host? > > Regards, > /Daniel > > > On Tue, Jan 24, 2012 at 10:19 AM, John Tumblin <[email protected]>wrote: > >> >> Have you checked the XML config file to make sure the configuration is >> correct? >> >> >> >> >> >> *Nick Recchia <[email protected]>* >> Sent by: Cisco Clean Access Users and Administrators < >> [email protected]> >> >> 01/24/2012 01:16 PM >> Please respond to >> Cisco Clean Access Users and Administrators < >> [email protected]> >> >> To >> [email protected] >> cc >> Subject >> NAC Agent will not pop-up >> >> >> >> >> Hi, >> >> NAC Agent will not pop-up! Have any of you experienced an issue like this >> on a student user's laptop and successfully resolved it? >> >> The issue at hand is this: >> Windows 64bit (Home Premium) successfully installed the NAC Agent >> (nacagentsetup-win-4.9.0.33), however, following a successful installation >> the login window will not show. As you know, under normal circumstances it >> will pop-up automatically. The icon at the bottom by the clock will >> recognize and accept a 'right-click' (see attachment), however, none of the >> listed options will respond- except for 'Exit'. The NAC agent also >> indicates that the user is logged in, when in fact no login information has >> been provided. >> >> The unit is not able to authenticate and get from the 'unauthenticated >> role' to the 'temporary role' due to this issue. >> >> The unit is new and is clean (virus & malware free). The unit did have a >> trial version of McAfee that has been removed via the removal tool, as well >> as Webroot Secure Anywhere Complete- which has been removed per vendor >> listed instructions on there website (i.e. via control panel). I have >> attempted uninstalling and reinstalling the NAC Agent with no change in the >> problem at hand. >> >> I have submitted a TAC case, but they do not have any ideas at this >> point. This is one isolated case at this point. >> >> We are running NAC Appliance 4.9 >> >> Thanks for your time. >> >> Sincerely, >> -Nick >> >> -- >> Nicholas Recchia, Ed.D.* >> Security Administrator* >> ITS - Security Services* >> **infosec.usfca.edu* <http://infosec.usfca.edu/> >> * >> University of San Francisco* >> Lone Mountain North - 236a >> 2130 Fulton Street >> San Francisco, CA 94117* >> ITS Help Desk,* *Phone: **415-422-6668* <415-422-6668>*, E-mail: ** >> [email protected]* <[email protected]> >> Fax: *415-422-6719* <415-422-6719> >> >> >> >> > -- Michael Linval WAN Manager College of St. Scholastica 218 723-5914
