*Steve Stockmal*- Yes I did. I tried again (removing and reinstalling the agent...) after I replaced both jscript.dll & jscript9.dll in both locations system32 and SYSWOW64.
*Steve Straw- *I can't really reinstall the OS since it is a student machine. Perhaps I could make her do it before we let her on the network? I'll need to check with our leadership on that one. *Dennis-* IE is still an issue- I say that because it would let me install the NAC Agent via IE (grey'd out as previous screen shot showed). Yo all had me thinking more, so I tried to carry out the same process with IE under the other user account I created... A pop-up came up and asked me if I wanted to 'Allow' Cisco NAC/Active X (or something), I said 'Allow' and it became grey'd out with no further progress. Now both profiles are in the same situation in regards to IE. * John- Re: process running that starts before the NAC client that might keep the network connection open waiting for a reply that never comes so the client never pops? * Not that I can see. I did try and stop various non-common start-up processes but that did not work either. It sounds like reload OS or filter are my current options- darn. On Wed, Jan 25, 2012 at 12:24 PM, Steve Stockmal <[email protected]>wrote: > Have you tried removing and reinstalling the agent first? Elementary, but > I don't remember seeing whether or not that was done. > > > Steve Stockmal > Enterprise Network Services > Intermountain Healthcare > 4646 West Lake Park Blvd. > Salt Lake City, UT 84120 > Office: (801) 442-6023 > Cell: (801) 608-5764 > [email protected] > > > > > -----Original Message----- > From: Cisco Clean Access Users and Administrators [mailto: > [email protected]] On Behalf Of Straw, Steve > Sent: Wednesday, January 25, 2012 1:19 PM > To: [email protected] > Subject: Re: NAC Agent will not pop-up > > Sounds like it is time to try reloading the OS on the computer. You > appeared to have tried everything else. > > Steve Straw > Network Services Manager > Lynchburg College > > > -----Original Message----- > From: Cisco Clean Access Users and Administrators [mailto: > [email protected]] On Behalf Of Dennis Xu > Sent: Wednesday, January 25, 2012 3:01 PM > To: [email protected] > Subject: Re: NAC Agent will not pop-up > > Nick, > > You mentioned the IE has never worked properly on this machine even after > the reinstall. Has this been fixed? This could be the problem. In my > experience, IE has to work properly otherwise NAC agent may have different > problems. But I have no ideas how to resolve IE problem other than > reinstall.. > > --- > Dennis Xu > Network Analyst, Computing and Communication Services University of Guelph > 5198244120 x 56217 > > ----- Original Message ----- > From: "John Tumblin" <[email protected]> > To: [email protected] > Sent: Wednesday, January 25, 2012 2:48:15 PM > Subject: Re: NAC Agent will not pop-up > > > Nick > > Is there a process running that starts before the NAC client that might > keep the network connection open waiting for a reply that never comes so > the client never pops? > > > > John J. Tumblin > RHCE > Systems Lead Network Engineer > The TJX Companies, Inc. > Direct 508-390-2738 > Cell 508-958-9110 > email: [email protected] > > > Nick Recchia <[email protected]> > Sent by: Cisco Clean Access Users and Administrators < > [email protected]> > > 01/25/2012 02:13 PM > Please respond to > Cisco Clean Access Users and Administrators < > [email protected]> > > To [email protected] > > cc > > Subject Re: NAC Agent will not pop-up > > > > > Hi All, > Thanks again for your assistance. But it is still not working. > > Dennis- Thanks for the instructions, this was very clear and helpful, but > still no luck. > I have replaced both files in question, and yes, I did replace both > jscript.dll & jscript9.dll in both locations system32 and SYSWOW64- same > issue. > > Kelly, I did create a different user and attempted under that profile with > no success. > > Ah... what to do now? Any other thoughts? > > Note: I am still waiting on TAC. > > -Nick >
