Have you tried removing and reinstalling the agent first? Elementary, but I don't remember seeing whether or not that was done.
Steve Stockmal Enterprise Network Services Intermountain Healthcare 4646 West Lake Park Blvd. Salt Lake City, UT 84120 Office: (801) 442-6023 Cell: (801) 608-5764 [email protected] -----Original Message----- From: Cisco Clean Access Users and Administrators [mailto:[email protected]] On Behalf Of Straw, Steve Sent: Wednesday, January 25, 2012 1:19 PM To: [email protected] Subject: Re: NAC Agent will not pop-up Sounds like it is time to try reloading the OS on the computer. You appeared to have tried everything else. Steve Straw Network Services Manager Lynchburg College -----Original Message----- From: Cisco Clean Access Users and Administrators [mailto:[email protected]] On Behalf Of Dennis Xu Sent: Wednesday, January 25, 2012 3:01 PM To: [email protected] Subject: Re: NAC Agent will not pop-up Nick, You mentioned the IE has never worked properly on this machine even after the reinstall. Has this been fixed? This could be the problem. In my experience, IE has to work properly otherwise NAC agent may have different problems. But I have no ideas how to resolve IE problem other than reinstall.. --- Dennis Xu Network Analyst, Computing and Communication Services University of Guelph 5198244120 x 56217 ----- Original Message ----- From: "John Tumblin" <[email protected]> To: [email protected] Sent: Wednesday, January 25, 2012 2:48:15 PM Subject: Re: NAC Agent will not pop-up Nick Is there a process running that starts before the NAC client that might keep the network connection open waiting for a reply that never comes so the client never pops? John J. Tumblin RHCE Systems Lead Network Engineer The TJX Companies, Inc. Direct 508-390-2738 Cell 508-958-9110 email: [email protected] Nick Recchia <[email protected]> Sent by: Cisco Clean Access Users and Administrators <[email protected]> 01/25/2012 02:13 PM Please respond to Cisco Clean Access Users and Administrators <[email protected]> To [email protected] cc Subject Re: NAC Agent will not pop-up Hi All, Thanks again for your assistance. But it is still not working. Dennis- Thanks for the instructions, this was very clear and helpful, but still no luck. I have replaced both files in question, and yes, I did replace both jscript.dll & jscript9.dll in both locations system32 and SYSWOW64- same issue. Kelly, I did create a different user and attempted under that profile with no success. Ah... what to do now? Any other thoughts? Note: I am still waiting on TAC. -Nick
