Nick, We have seen this before...for us it happened because the user was stuck inside NAC and wasn't logged out as it normally would be and our logout timers didn't work for some reason on that host. If you do a search for the username (and your situation matches ours), you'll see that username in there...delete it and the Agent will pop up immediately.
-Aaron On Tue, Jan 24, 2012 at 9:55 AM, Nick Recchia <[email protected]> wrote: > Hi, > > NAC Agent will not pop-up! Have any of you experienced an issue like this > on a student user's laptop and successfully resolved it? > > The issue at hand is this: > Windows 64bit (Home Premium) successfully installed the NAC > Agent(nacagentsetup-win-4.9.0.33), however, following a successful > installation > the login window will not show. As you know, under normal circumstances it > will pop-up automatically. The icon at the bottom by the clock will > recognize and accept a 'right-click' (see attachment), however, none of the > listed options will respond- except for 'Exit'. The NAC agent also > indicates that the user is logged in, when in fact no login information has > been provided. > > The unit is not able to authenticate and get from the 'unauthenticated > role' to the 'temporary role' due to this issue. > > The unit is new and is clean (virus & malware free). The unit did have a > trial version of McAfee that has been removed via the removal tool, as well > as Webroot Secure Anywhere Complete- which has been removed per vendor > listed instructions on there website (i.e. via control panel). I have > attempted uninstalling and reinstalling the NAC Agent with no change in the > problem at hand. > > I have submitted a TAC case, but they do not have any ideas at this point. > This is one isolated case at this point. > > We are running NAC Appliance 4.9 > > Thanks for your time. > > Sincerely, > -Nick > > -- > Nicholas Recchia, Ed.D. > *Security Administrator* > ITS - Security Services > infosec.usfca.edu > > *University of San Francisco* > Lone Mountain North - 236a > 2130 Fulton Street > San Francisco, CA 94117 > *ITS Help Desk,* *Phone: 415-422-6668, E-mail: [email protected]* > Fax: 415-422-6719 > > > > -- Aaron Abitia Network Analyst Network Administration, ITS Cal Poly State University Tel: 805.756.1295
