Y'know, I REALLY hate how stupid the courier-imap list is on 'reply' - It _should_ default to the list, not to the individual.
Interspersed. Egoitz Aurrekoetxea wrote: > Helo!! > > > > > I've done this for several customers. > > In general, you can do it without too many problems. The emails will > even end up marked as 'read' if someone else takes care of it. > > > > Yep when someone reads the mail this gets marked as read for the > others users... this is ok and well done too > > However, if this is for a contact management solution, or trouble > ticket > system, it might not be as good of an idea. > > > > No just that some office users should read the [EMAIL PROTECTED] mail... > because they wan't to do this way... more or less 20 persons need to > read this mail... I don't know why but this is what they want... and > should be able too to answer to customers who have sent a mail to > info@ with mail from of [EMAIL PROTECTED] > > > > Okay - this is what I _think_ you're looking to do. > > One IMAP mailbox - 'info@'. > > Four or so users, who have 1) their own mailbox, and 2) access to the > 'info@' mailbox. > > > > more than four and to be able too answer too to the mails as [EMAIL PROTECTED] > That's the benefit of Thunderbird. If you're reading an 'info@', you will reply as 'info@' as long as the account was set up correctly. You _should_ still be able to do just about as many as you want. It'd be rare that they really bang into each other. The biggest headache I could see would be if someone deletes an email while another person is looking at it. > > Whatever you do, do -NOT- use a Microsoft mail product to do this. > They aren't IMAP friendly. > > > > could them break the mailbox or become it corrupt? I personally hate > microsoft but perhaps could be difficult to some customers to tell > them not to use damn outlook... Umm. Yes. It could. Again, they aren't IMAP friendly, and they also default to using the 'primary' email address as the 'reply-to:' rather than the email address that you're reading from. If you think the customers would have problems with a web based system, they'll NEVER learn how to use Outlook, IMAP, and reply-to properly. > > > If you use Mozilla Thunderbird, it can have a separate mailbox > just for > this, and replies to inquiries will be stored in the common 'sent' > folder. > > However, if you try to archive things, it will be a bit difficult > after > you build up a few hundred question/answers. > > > > sorry don't understand this last... You have 20 people responding to emails. You get, for example, 100 a day. That's 100 emails, 100 replies. After 10 days, you'll have 1000 emails in the box, and 1000 replies. After three months, you'll have so many in the mailbox that you will have a very difficult time backtracking the flow of information. That is, 'question-response-question-response-question-response', and you can end up with four different people giving four different answers. I would also recommend something like osTicket - it can be accessed by multiple people, if one is using it, it's done, answers to the email are stored, and you keep the chain going properly. If you don't _care_ about old emails, then don't worry too much. ------------------------------------------------------------------------- This SF.net email is sponsored by: Microsoft Defy all challenges. Microsoft(R) Visual Studio 2008. http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ _______________________________________________ Courier-imap mailing list Courier-imap@lists.sourceforge.net Unsubscribe: https://lists.sourceforge.net/lists/listinfo/courier-imap
