Were they complaining to you, or to him? That is, had they approached him and he ignored them, and then came to you?
Regardless of phone etiquette, if they're coming straight to you, that's a systemic issue you might want to solve sooner than later. You'll find lots of joy in having members that know how to work out their problems without you. Far worse things than noisy phone usage will happen if people are really collaborating, so starting early and with simple issues like this can be very valuable! -Alex /ah indyhall.org coworking in philadelphia On Wed, May 18, 2011 at 10:44 AM, Bianca Rico <[email protected]> wrote: > Thanks . I mean it was a handful of members who were complaining and I > thought it would just be easier if I handled it but I think he was just a > bit sensitive. Most of our other members are pretty awesome with their phone > etiquette, just this one member. > > -- > Sincerely, > Bianca Rico > Client Services > MiamiShared.com > Tel: 305-929-8688, ext. 143 > > Fax: 305-397-1250http://www.miamishared.com > > > > > On 5/18/2011 10:33 AM, Alex Hillman wrote: > > I think Shane hit the nail on the head. We only intervene if there's a > major issue. Noisy/messy coworkers, we strongly encourage members to deal > with the issues one on one, and have never had an issue go unresolved. > > Outside of that, if this person is insensitive to their coworkers, that's > a much larger problem and the other members are better off without him and, > as such, you are as well. > > -Alex > > /ah > indyhall.org > coworking in philadelphia > > > On Wed, May 18, 2011 at 9:36 AM, Step by Steppe <[email protected]>wrote: > >> Sorry to hear of this. Could be he felt attacked if your wording hinted >> that others felt this way but you were the messenger. It would leave him >> wondering who exactly felt that way... and since he'd never know since they >> didn't approach him it would create tension, for that person at least, any >> time they interacted with another member. >> If your approach was simply the manager reminding someone about points in >> the membership agreement, then you are dealing with an overly sensitive and >> insecure person, and if not this incident then something else would be cause >> for sensation. >> Just stay calm and keep on. >> Shane >> >> On 2011-05-18, at 6:50 PM, Bianca Rico wrote: >> >> > I was recently asked by three of my shared members to approach another >> shared member about his loud phone conversations. I thought since we are all >> friends he wouldn't take it so personally if I just directly asked him to be >> a bit more conscious of his noise levels when on the phone in the shared >> work space. Unfortunately, he took it personally and requested to cancel his >> membership. I didn't want this other member to feel targeted which is why I >> thought if I approached him directly in a nice way he would just lower his >> voice or use the break room or one of the two conference rooms for his phone >> calls. >> > >> > Any how, how have any of you dealt with loud members. I often received >> the reply ," Well this is coworking its not supposed to be quite!" , but I >> don't think that's entirely fair. Plenty of members are on the phone making >> sales or discussing with clients, but some are just WAY louder than others. >> Thoughts? >> > >> > -- >> > Sincerely, >> > Bianca Rico >> > Client Services >> > MiamiShared.com >> > Tel: 305-929-8688, ext. 143 >> > Fax: 305-397-1250 >> > http://www.miamishared.com >> > >> > -- >> > You received this message because you are subscribed to the Google >> Groups "Coworking" group. >> > To post to this group, send email to [email protected]. >> > To unsubscribe from this group, send email to >> [email protected]. >> > For more options, visit this group at >> http://groups.google.com/group/coworking?hl=en. >> > >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Coworking" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/coworking?hl=en. >> >> > -- > You received this message because you are subscribed to the Google Groups > "Coworking" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/coworking?hl=en. > > > > -- > You received this message because you are subscribed to the Google Groups > "Coworking" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/coworking?hl=en. > -- You received this message because you are subscribed to the Google Groups "Coworking" group. 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