One member approached him, and three approached me. The one member said
he responded with,
"Coworking isn't supposed to be quite!" So I guess he ignore her. This
is true, I would like members to feel that they can work it out amongst
themselves but were still getting the hang of dealing with minor issues.
On 5/18/2011 10:51 AM, Alex Hillman wrote:
Were they complaining to you, or to him?
That is, had they approached him and he ignored them, and then came to
you?
Regardless of phone etiquette, if they're coming straight to you,
that's a systemic issue you might want to solve sooner than later.
You'll find lots of joy in having members that know how to work out
their problems without you.
Far worse things than noisy phone usage will happen if people are
really collaborating, so starting early and with simple issues like
this can be very valuable!
-Alex
/ah
indyhall.org <http://indyhall.org>
coworking in philadelphia
On Wed, May 18, 2011 at 10:44 AM, Bianca Rico <[email protected]
<mailto:[email protected]>> wrote:
Thanks . I mean it was a handful of members who were complaining
and I thought it would just be easier if I handled it but I think
he was just a bit sensitive. Most of our other members are pretty
awesome with their phone etiquette, just this one member.
--
Sincerely,
Bianca Rico
Client Services
MiamiShared.com
Tel:305-929-8688, ext. 143 <tel:305-929-8688%2C%20ext.%20143>
Fax: 305-397-1250 <tel:305-397-1250> http://www.miamishared.com
On 5/18/2011 10:33 AM, Alex Hillman wrote:
I think Shane hit the nail on the head. We only intervene if
there's a major issue. Noisy/messy coworkers, we strongly
encourage members to deal with the issues one on one, and have
never had an issue go unresolved.
Outside of that, if this person is insensitive to their
coworkers, that's a much larger problem and the other members are
better off without him and, as such, you are as well.
-Alex
/ah
indyhall.org <http://indyhall.org>
coworking in philadelphia
On Wed, May 18, 2011 at 9:36 AM, Step by Steppe
<[email protected] <mailto:[email protected]>> wrote:
Sorry to hear of this. Could be he felt attacked if your
wording hinted that others felt this way but you were the
messenger. It would leave him wondering who exactly felt that
way... and since he'd never know since they didn't approach
him it would create tension, for that person at least, any
time they interacted with another member.
If your approach was simply the manager reminding someone
about points in the membership agreement, then you are
dealing with an overly sensitive and insecure person, and if
not this incident then something else would be cause for
sensation.
Just stay calm and keep on.
Shane
On 2011-05-18, at 6:50 PM, Bianca Rico wrote:
> I was recently asked by three of my shared members to
approach another shared member about his loud phone
conversations. I thought since we are all friends he wouldn't
take it so personally if I just directly asked him to be a
bit more conscious of his noise levels when on the phone in
the shared work space. Unfortunately, he took it personally
and requested to cancel his membership. I didn't want this
other member to feel targeted which is why I thought if I
approached him directly in a nice way he would just lower his
voice or use the break room or one of the two conference
rooms for his phone calls.
>
> Any how, how have any of you dealt with loud members. I
often received the reply ," Well this is coworking its not
supposed to be quite!" , but I don't think that's entirely
fair. Plenty of members are on the phone making sales or
discussing with clients, but some are just WAY louder than
others. Thoughts?
>
> --
> Sincerely,
> Bianca Rico
> Client Services
> MiamiShared.com
> Tel: 305-929-8688, ext. 143 <tel:305-929-8688%2C%20ext.%20143>
> Fax: 305-397-1250 <tel:305-397-1250>
> http://www.miamishared.com
>
> --
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Sincerely,
Bianca Rico
Client Services
MiamiShared.com
Tel: 305-929-8688, ext. 143
Fax: 305-397-1250
http://www.miamishared.com
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