While in safe mode, you can disable services and view the event log.

John Tolmachoff
Engineer/Consultant/Owner
eServices For You

> -----Original Message-----
> From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
> On Behalf Of Lyndon Eaton
> Sent: Wednesday, May 19, 2004 5:17 AM
> To: [EMAIL PROTECTED]
> Subject: RE: [Declude.Virus] TOT TCP/IP Protocol driver service
> 
> This is totally off topic but hope you can help!
> 
> Client has W2K server, with modem & ADSL. The ADSL connection has been
> down for a few days so I was going to setup the modem for internet
> access.
> 
> Before doing so I installed Norton Internet Security so that the modem
> connection would be protected.
> 
> After the restart the machine sits on 'Preparing Network Connections'
> screen. I booted in safe mode so that I may un-install Norton Internet
> Security, but because the Windows Installer service does not run in Safe
> mode I can not uninstall the software. The event viewer also shows a lot
> of services failing to start because the TCP/IP protocol driver has
> failed to start.
> 
> I presume some network driver file has been overwritten or a registry
> entry changed. Does anybody know what I can do to revive the TCP/IP
> protocol driver?
> 
> Many thanks!!!
> Lyndon.
> 
> 
> 
> 
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