Looks to me like you have the scars to prove and justify the "consulting" part of you email address ... ;-)
On Wed, 15 Jan 2003 15:35:57 -0500
"Chris R Chapman" <[EMAIL PROTECTED]> wrote:
I just had to pick up on this exchange as I think it illustrates a really
interesting paradigm:
------------------------------------------------------------------------
You say OpenSRS doesn't support Windows? So bug OpenSRS
support. If they can't meet your needs, and you can't code your own
solution, go elsewhere.
As I stated in my first post I did contact OpenSRS tech
support by phone before I ever started posting here. In
fact I had no idea this "forum" even existed until OpenSRS
told me about it.
------------------------------------------------------------------------*THEY* told me to ask the question here.
PRECISELY!
THIS is the triumph of "open" projects like OpenSRS; why have "OpenSRS
Techs" at all? "They" haven't the foggiest beyond a static list of yes/no
Q&As, so why not outsource the solution to the listserv for next to no cost?
The trouble is, they represent the sponsors of the "Standard", which is by
no means a fait accomplis. I think it behooves them to be a little more on
the ball when developers need assistance. I've encountered the same
indifferent attitude when asking questions of the techs as well. Stock
reply is "go to the listserv"-- even when its a matter of pointing out
inconsistencies between the API documentation and their own PERL scripts.
Sure, it gives us consultants some work, but the flipside is that even we
are stymied from time to time and with little help beyond the empty chasms
of newsgroups and listservs where you hope to find a kindred soul who can
lead you out of the wilderness.
Chris R Chapman
