Agreed, but only because I'm not a product of Harvard Business School. If my formal training was in management, then I'd be defending my earlier position.
On Wed, 15 Jan 2003 16:08:45 -0600, [EMAIL PROTECTED] wrote: >>I'm not being critical of TUCOWS, but of the industry as >>a whole. >> >>Support is rarely a profit center, it is almost always a >>cost center. > >Oh boy .... That kind of thinking can be the very source >of the problem. > >Support is *ALLWAYS* an *INDIRECT* profit center. > >Remember 50% of *ALL* sales in most industries is via >*WORD OF MOUTH*. I'll say it again 50%!
