Yes we should and possibly it might need to be handled irrespective of this feature in current return/exchange workflow as well.
Thanks & Regards, Swapnil > -----Original Message----- > From: Rishi Solanki <rishisolan...@gmail.com> > Sent: Thursday, May 02, 2019 2:26 PM > To: dev@ofbiz.apache.org > Subject: Re: Applicable Promo Recommendations > > Dear Swapnil, > Got the point, thanks for the details and clarifying it. As per current > flow, > system creates exchange/replacement orders. And in > exchange/replacement order it applies promotion from promo engine as > new exchange/replacement order created. For the refund/adjustment net > amount calculation it uses the original order calculation. For new order > it uses > promo engine, so return amount calculation and new order amount > calculation treated differently. > > I would say it is very good concern and should be taken care (test and > then > fix if any issue found) of handling returns against each order. And I > think we > can separate that work from weather the promo applying automatically or > manually on original order. Also return policy differ business to business > and > promo apply accordingly on return exchange order. > > Best Regards, > -- > *Rishi Solanki* | Sr Manager, Enterprise Software Development HotWax > Systems <http://www.hotwaxsystems.com/> Plot no. 80, Scheme no. 78 > Part 2, Near Brilliant Convention Center, Indore, M.P 452010 > Linkedin: *Rishi Solanki* > <https://www.linkedin.com/in/rishi-solanki-62271b7/> > Direct: +91-9893287847 > > > On Thu, May 2, 2019 at 12:14 AM Swapnil Shah > <swapnil.s...@hotwaxsystems.com> > wrote: > > > Actually my (and possibly Pierre's) concern was bit different. Many a > > times system needs to allow exchanging the originally ordered item > > with a different item. In such cases if it starts auto-inheriting the > > adjustments then customer can start gaming the system by purchasing > > the discounted items and exchanging it with full priced or lesser > > discounted items. > > > > For example, customer originally purchases $100 item at 20% discount > > (doesn't matter whether default or overridden from eligible set of > > active promotion). Now returns it and get it exchanged with another > > $100 item which doesn't have any active applicable promotions and is > > currently being sold at fully price. If system always inherit and > > auto-apply the adjustments from originally ordered item then my store > > would end up actually selling a non-discounted item at 20% discount. > > > > A possible solution could be that while exchanging the item, system > > can check whether the exchanged item is eligible for same promotion as > > that of returned item or not. If yes inherit and apply the same > > adjustments else not. Here again authorized user with desired > > permissions can be allow to manually override it later if required. > > > > Thanks, > > Swapnil > > > > -----Original Message----- > > From: Rishi Solanki <rishisolan...@gmail.com> > > Sent: Wednesday, May 01, 2019 6:49 PM > > To: dev@ofbiz.apache.org > > Subject: Re: Applicable Promo Recommendations > > > > Some addition details I could think of, thanks for raising this point. > > One use case to be consider as per Swapnil comment, but it is not > > implemented in OFBiz. If business take returns of Non Order Items > > (Items purchased but Order does not exists in the system). In this > > case depending upon the business requirement system may need to > > identify the applicable promotion on return. For now it is handle with > > manual adjustment in current flow. > > Right now non order item return not supported in current process flow. > > But we should surely take care of this corner case, when we think of > > implementing non order item return. > > > > Best Regards, > > -- > > *Rishi Solanki* | Sr Manager, Enterprise Software Development HotWax > > Systems <http://www.hotwaxsystems.com/> Plot no. 80, Scheme no. 78 > > Part 2, Near Brilliant Convention Center, Indore, M.P 452010 > > Linkedin: *Rishi Solanki* > > <https://www.linkedin.com/in/rishi-solanki-62271b7/> > > Direct: +91-9893287847 > > > > > > On Wed, May 1, 2019 at 6:13 PM Rishi Solanki <rishisolan...@gmail.com> > > wrote: > > > > > Dear Swapnil/Pierre, > > > Thanks for more thoughts on the subject. The return > > > (refund/replacement/exchange) always use original order adjustments > > > for return. No promo engine or price rule engine run in that case. > > > This is because return adjustments always depends on the order > > > adjustment. The only flexibility OFBiz workflow provides to add > > > manual adjustments in case of conflict. > > > > > > IMO we are good to go with proposal. As return never use the promo > > > engine to apply promo and it is only work for order as per the > > > current flow. > > > > > > Best Regards, > > > -- > > > *Rishi Solanki* | Sr Manager, Enterprise Software Development HotWax > > > Systems <http://www.hotwaxsystems.com/> Plot no. 80, Scheme no. 78 > > > Part 2, Near Brilliant Convention Center, Indore, M.P 452010 > > > Linkedin: *Rishi Solanki* > > > <https://www.linkedin.com/in/rishi-solanki-62271b7/> > > > Direct: +91-9893287847 > > > > > > > > > On Wed, May 1, 2019 at 1:42 PM Pierre Smits <pierresm...@apache.org> > > > wrote: > > > > > >> Thanks Swapnil, for your posting as it triggered a thought about > > >> gaming the promotions by e-commerce customer. > > >> > > >> The though was: is this not opening up the whole for nefarious > > >> e-commerce customers to game the functionalities in their favour > > >> (and to the disadvantage of the adopter and its other customers) > > >> regarding ordering and returning goods as such? > > >> > > >> I don't have that full picture yet, so it may be a non-issue. But > > >> on the other hand.... better safe than sorry, right? > > >> > > >> Best regards, > > >> > > >> Pierre Smits > > >> > > >> *Apache Trafodion <https://trafodion.apache.org>, Vice President* > > >> *Apache Directory <https://directory.apache.org>, PMC Member* > > >> Apache Incubator <https://incubator.apache.org>, committer *Apache > > >> OFBiz <https://ofbiz.apache.org>, contributor (without > > >> privileges) > > >> since 2008* > > >> Apache Steve <https://steve.apache.org>, committer > > >> > > >> > > >> On Wed, May 1, 2019 at 9:49 AM Swapnil Shah < > > >> swapnil.s...@hotwaxsystems.com> > > >> wrote: > > >> > > >> > I am not sure if it might require an add-on handling or not but > > >> > can > > >> someone > > >> > please test or make sure that exchange orders against the > > >> > originally ordered style/assortment inherit the order adjustments > > >> > from original order > > >> (instead > > >> > of auto applying the default promo again) or at least provide the > > >> > same manual overriding options so as to make sure that exchange > > >> > invoices are > > >> in > > >> > coherence with the original order invoice. > > >> > > > >> > Thanks, > > >> > Swapnil > > >> > > > >> > -----Original Message----- > > >> > From: Rishi Solanki <rishisolan...@gmail.com> > > >> > Sent: Sunday, April 28, 2019 4:09 AM > > >> > To: dev@ofbiz.apache.org > > >> > Subject: Applicable Promo Recommendations > > >> > > > >> > Devs, > > >> > I would like to propose the user selection ability for promotion. > > >> > That means user can select her own choice of promotion from the > > >> > list of promotion applicable to current cart. Right now promotion > > >> > engine based on > > >> algorithm > > >> > implemented decide which promotion will be apply to cart from the > > >> > list > > >> of > > >> > promotion. For example, if promotion engine find 3 promotion > > >> > applicable > > >> for > > >> > the current cart then based on algorithm implemented it apply the > > >> maximum > > >> > amount value promotion to the cart. > > >> > > > >> > Coming back to proposal with some use cases; > > >> > > > >> > Use Case 1: Promotion engine find three promotions applicable to > > >> > cart or item as P1, P2 and P3. And as per algorithm promo engine > > >> > decide to apply P1. > > >> > Now if user want to go with P2 or P3 then she can do that. > > >> > > > >> > Use Case 2: In #1 user can also choose to not take any promotion, > > >> > remove the > > >> > P1 and submit the order without promotion. > > >> > > > >> > Use Case 3: Item1 and item2 will have two promotions common as P1 > > >> > and > > >> P2. > > >> > Now user can opt which promotion should applicable to which item. > > >> > That means user can apply P1 or P2 on item1 or item2 based on her > > >> > preference. > > >> > > > >> > Use Case 4: In #3 if user wants then she can opt to select > > >> > promotion for one item and can remove promo from other. > > >> > > > >> > > > >> > Looking forward for valuable feedback on proposal and suggestion > > >> > on > > >> design > > >> > from community. Also please feel free to ask for more details on > > >> > each > > >> use > > >> > case or on proposal itself. > > >> > > > >> > > > >> > Thanks! > > >> > > > >> > Best Regards, > > >> > -- > > >> > *Rishi Solanki* | Sr Manager, Enterprise Software Development > > >> > HotWax Systems <http://www.hotwaxsystems.com/> Plot no. 80, > > >> > Scheme no. 78 Part 2, Near Brilliant Convention Center, Indore, > > >> > M.P 452010 > > >> > Linkedin: *Rishi Solanki* > > >> > <https://www.linkedin.com/in/rishi-solanki-62271b7/> > > >> > Direct: +91-9893287847 > > >> > > > >> > > > > >
