Hi Jacques I'll take a look at this Jira Service Desk functionality and come back with some feedback.
Thanks Sharan On 2016-07-30 13:53 (+0200), Jacques Le Roux <jacques.le.r...@les7arts.com> wrote: > Hi Sharan, All, > > I just did something which might help us, at least on your point 4. I have > enabled the Jira Service Desk option so we have now a SLA feature (Service > Level Agreement) > I used the default, can be changed at > https://issues.apache.org/jira/servicedesk/agent/OFBIZ/sla (need more work > and especially agreement, to be > discussed I guess) > It shows at the top right of each issue > There is also queues at > https://issues.apache.org/jira/servicedesk/agent/OFBIZ/queues > > I don't think we want to change that > https://issues.apache.org/jira/servicedesk/agent/OFBIZ/people > I don't think we need > https://issues.apache.org/jira/servicedesk/agent/OFBIZ/customer I guess we > can customize to have something like > https://issues.apache.org/jira/servicedesk/customer/portal/1, related with > line above, useful for us? I guess not. > > There are reports at > https://issues.apache.org/jira/servicedesk/agent/OFBIZ/reports > > I think this could be usefully used to organise and prioritise our issues, > beginning by our own. > > What do you think? > > Jacques > > > Le 15/07/2016 12:03, Jacques Le Roux a crit : > > Hi Sharan, inline... > > > > Le 15/07/2016 11:53, Sharan Foga a crit : > > > >> Hi All > >> > >> We have an amazing number of Jiras open and because we have so many it's > >> getting very confusing as to what are the priorities and things are > >> getting clogged up. > >> > >> I've got a few initial ideas and suggestions that could maybe help improve > >> the workflow > >> > >> 1) Highlight Parked / On Hold Jiras > >> We have quite a few Jira issues that are 'parked' or 'on hold' \u2013 so > >> it would be good if these were clearly identified so that if people come > >> across them they know that they are not being worked on (and the reason). > >> > >> We could look at adding a new status, a flag or a label that could hold > >> this information. > > > > For those we could maybe close them with the "Later" status? So nothing to > > do (but closing them), we did that already, not sure it completely fits > > for all cases though... > > > >> 2) QA Review for New Jiras > >> I think it would also be good to look at introducing some type of review > >> stage for newly created issues. This also could give us a bit of QA to > >> make sure that there is enough information needed for the task to be > >> worked on. It could also be then allocated to a workstream. > > > > Are we not already (slowly) doing it? Do we really need a policy or (a) > > tool/s for that? I fear we don't miss policies but rather free time from > > contributors... > > > >> 3) Define Workstreams > >> We have a good idea of the areas that we want to focus so it should be > >> relatively easy to setup some workstreams. I'd like to explore the idea > >> of > >> workstreams a bit more because it could be something that could be an > >> entire sprint, an issue category or it could be the equivalent of a > >> planned > >> future release. > >> > >> I know Jira allow us to define a Roadmap and versions and that we already > >> have something setup that helps us with our release management > >> (I.e.automatically incorporates all the Jiras applied to a version) that > >> we don't want to break \u2013 so this might need more investigation > >> > >> 4) Review of Old Jiras > >> One of things that we've had hanging around for ages is a lot of old > >> Jiras. At the moment I think Jacques takes on a few at a time, so it could > >> be > >> good to get some other volunteers and start looking at these and either > >> closing them, parking them or allocating them to a workstream. > > > > This relates to point 1 > > > >> These are a few of the ideas I had in mind \u2013 the main objective is to > >> make Jira into a useful tool for help us with our workflow. > >> > >> Please feel free to let me have your feedback and comments, and if anyone > >> else has other ideas and suggestion to share, then please do. > > > > Thanks for this initiative Sharan! > > > > Jacques > > > >> Thanks > >> Sharan > >> > >> > > > > > >
