Am 02/08/2014 10:17 PM, schrieb Hagar Delest:
Le 08/02/2014 19:44, Kay Schenk a écrit :
These are obviously users in need of product help. We have some
information
on the Contact Us page for them, but, this is either not understood or
not
being used, or users prefer mailing list contact vs signing up for a
Forum
account. I think we should try to fix that area first before removing the
correct link to report Web site problems.
+1.
What about:
1. Add the link to the English forum and then the link to the other
languages page
2. Add the link to the users mailing list
I think that users want a quick link to the support channel that is the
most likely to give them an answer. I'm wondering if having to click a
second time to chose another way is already a no-go.
First section would look like this:
"If you are a user and need technical support...
The fastest way to get expert help with OpenOffice is to post a question
in our support forum: check the English forum [hyperlink] or one of our
other native language forums [hyperlink to forum list], they support
users from several years and are now huge knowledge bases; most of the
common questions already have their answer there.
If you prefer mailing list, ask our users mailing list: [mailto:
users... with a custom object field that includes a tag like
[Unsubscribed] User question] (make sure you subscribe to the list to
get the replies ([mailto: subscribe...]).
Other support mechanisms, including FAQs, commercial support, etc., are
described on our Support Page [hyperlink].
Note: Emails sent to these mailing lists are publicly archived. So do
not send personal information that you would not want on the web for
anyone to see."
The length is enough. Shouldn't be longer. However, the Users ML is
English only. Therefore I would avoid to list it. But the remaining text
is OK.
And then remove the mailto link to the dev list and just point to the
dev section of the mailing lists
(http://openoffice.apache.org/mailing-lists.html#development-mailing-list-public).
Hm, which text/link do you mean?
Marcus
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