On Sun, Feb 9, 2014 at 4:39 AM, Marcus (OOo) <marcus.m...@wtnet.de> wrote:
> If we can agree to re-wording the text for technical support and website > problems (incl. their headlines) - suggested until now, then I would > volunteer to do the changes. > > Marcus > +1 good for me. If we find we need something different later, we can always change it to something else > > > > Am 02/09/2014 12:09 AM, schrieb Marcus (OOo): > > Am 02/08/2014 11:51 PM, schrieb Kay Schenk: >> >>> On Sat, Feb 8, 2014 at 11:13 AM, Marcus (OOo)<marcus.m...@wtnet.de> >>> wrote: >>> >>> Am 02/08/2014 07:44 PM, schrieb Kay Schenk: >>>> >>>> On Fri, Feb 7, 2014 at 12:54 PM, Marcus (OOo)<marcus.m...@wtnet.de> >>>> >>>>> wrote: >>>>> >>>>> Am 02/07/2014 07:16 PM, schrieb Rob Weir: >>>>> >>>>>> >>>>>> On Fri, Feb 7, 2014 at 12:20 PM, Donald Whytock<dwhyt...@apache.org> >>>>>> >>>>>> wrote: >>>>>>> >>>>>>> On Fri, Feb 7, 2014 at 12:08 PM, Rob Weir<robw...@apache.org> wrote: >>>>>>> >>>>>>>> >>>>>>>> Is anyone else noticing that almost no one uses the link to report >>>>>>>> >>>>>>>> website issues to actually report website issues? >>>>>>>>> >>>>>>>>> I wonder whether we're making it harder for ourselves by having >>>>>>>>> this >>>>>>>>> link? I don't mind getting support questions to the dev list, >>>>>>>>> but the >>>>>>>>> non-informative subject lines we get is unhelpful. >>>>>>>>> >>>>>>>>> Maybe send web site issue reports to Bugzilla instead? >>>>>>>>> >>>>>>>>> >>>>>>>>> I've never actually seen this link...just seen the results of it >>>>>>>>> here. >>>>>>>>> >>>>>>>>> I >>>>>>>> assume it leads to a form? >>>>>>>> >>>>>>>> >>>>>>>> In the footer of every www.openoffice.org page there is a "contact >>>>>>>> >>>>>>> us" >>>>>>> link. That loads this page: >>>>>>> >>>>>>> http://www.openoffice.org/contact_us.html >>>>>>> >>>>>>> Notice that user, unless they are standing on their heads and reading >>>>>>> from the bottom of the page up, must ignore the advice for support >>>>>>> questions, ignore the advice for reporting bugs, ignore the note that >>>>>>> says that the following instructions are *not* for user support, and >>>>>>> then click the link that clearly says it is for reporting website >>>>>>> issues. >>>>>>> >>>>>>> I'm at a loss at how it happens that users reach that point. >>>>>>> >>>>>>> >>>>>>> OK, at the moment we trust in the users to use this link only for >>>>>> website >>>>>> issues. This is failing as we can see. >>>>>> >>>>>> What about to try the opposite way: >>>>>> >>>>>> - Remove the text and link. >>>>>> - Then the users will find another way (yes, I'm pretty sure they will >>>>>> succeed). >>>>>> - And from there the problem will be reported to us via dev@ - as >>>>>> other >>>>>> mails got redirected to this ML already. >>>>>> >>>>>> As the number of real website issues is much, much smaller than the >>>>>> number >>>>>> of misused mails, I believe that we can try this. >>>>>> >>>>>> So, anything against to try to go this way and see what will happen? >>>>>> >>>>>> Marcus >>>>>> >>>>>> >>>>> >>>>> These are obviously users in need of product help. We have some >>>>> information >>>>> on the Contact Us page for them, but, this is either not understood >>>>> or not >>>>> being used, or users prefer mailing list contact vs signing up for a >>>>> Forum >>>>> account. I think we should try to fix that area first before removing >>>>> the >>>>> correct link to report Web site problems. >>>>> >>>>> >>>> OK, do you have an idea? Because I'm - like Rob - out of ideas. >>>> >>>> For me it is really obvious which way to go - *or not to go* - with >>>> problems. Everything is there. >>>> >>>> Marcus >>>> >>> >>> >>> yes.. I posted something in this thread yesterday and yet I can't find it >>> in the archives (hmmmm, I wonder what happened?)-- so here goes again... >>> >>> How about if we change -- >>> If you are a user and need technical support... >>> >>> to >>> If you are a user and need help with Apache OpenOffice... >>> >> >> OK, goes into the direction ob Rob's suggestion. >> >> and change -- >>> >>> The fastest way to get expert help with OpenOffice is to post a >>> question in >>> our support forum. Other support mechanisms, including FAQs, a users >>> mailing list, commercial support, etc., are described on our Support >>> Page. >>> >>> to -- >>> >>> The fastest way to get expert help with OpenOffice is to post a >>> question in >>> our support forum. >>> >>> Or contact the users mailing list. (we would need some kind of subject >>> here) >>> >>> Other support mechanisms, including FAQs, commercial support, etc., are >>> described on our Support Page. >>> >> >> Yes, could bring the missing few % to 100%. >> >> I could also think about to change the bottom headline, >> >> from >> "For problems with the website..." >> >> into >> "For problems with the technical infrastructure..." >> >> Marcus >> > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > > -- ------------------------------------------------------------------------------------------------- MzK "Cats do not have to be shown how to have a good time, for they are unfailing ingenious in that respect." -- James Mason
