Martin, We are going to be integrating OTRS with a custom CRM application written in perl.
In particular, I'd be looking for a way to execute RPC (I haven't decided on SOAP or XML-RPC, possibly XML-RPC) on OTRS actions. As an example, when a ticket is opened - an RPC call is made to note within our backend that a customer has contacted us. When a ticket is closed, an RPC call is made to note within our backend that the ticket is closed. What actions are possible with the OTRS API? OTRS is a great application. Thanks for all the great work. - Jm -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Martin Edenhofer Sent: Wednesday, November 05, 2003 2:16 PM To: Development community of OTRS Subject: Re: [dev] API / addon documentation? Hi Jm, On Wed, Nov 05, 2003 at 02:07:39PM -0800, Jm Valera wrote: > I'm going to be performing an integration between OTRS and my company's CRM > solution. The OTRS documentation and website makes mention of an addon / API > for 3rd party development efforts. > > I have also searched both the OTRS mail list and the OTRS Dev mail list for > any hint of where to look but have failed in my efforts. > > Can anyone point me in the proper direction? We are working on a developer docu... which isn't ready at the moment. However, what you are looking for? CRM customer source integation? > - Jm Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
