Hi Jm,
On Wed, Nov 05, 2003 at 02:33:37PM -0800, Jm Valera wrote:
> We are going to be integrating OTRS with a custom CRM application written in
> perl.
>
> In particular, I'd be looking for a way to execute RPC (I haven't decided on
> SOAP or XML-RPC, possibly XML-RPC) on OTRS actions.
>
> As an example, when a ticket is opened - an RPC call is made to note within
> our backend that a customer has contacted us. When a ticket is closed, an
> RPC call is made to note within our backend that the ticket is closed.
Fine!
> What actions are possible with the OTRS API?
All actions. There are all libs in Kernel/System/*. In your case
Kernel/System/Ticket.pm (all ticket functions, create, set state, set
priority, ...).
But the is currently (!) ,-) no modules to plug in for actions on tickets
(to write trigger).
But I do have enough ideas for that. .-)
Do you have experience with perl and SOAP?
> OTRS is a great application. Thanks for all the great work.
Thanks!
> - Jm
Martin
--
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