Martin, Thanks for the info on Ticket.pm. I will look into that shortly.
I have 6 years of experience with Perl and have deployed SOAP as part of a client/server application. I am beginning to shy away from SOAP due to it's ever growing complexity and over-the-edge data type definitions. I recently joined the San Francisco Perl Mongers User Group and at the last meeting, there seemed to be a general consensus that SOAP is getting very bloated. Many of the attendees (including the group founder) were strong supporters of XML-RPC. One of the tasks I have been considering taking on is to adopt OTRS to function with POP3S (POP3 over SSL). If I get around to that, would you be interested in reviewing it for integration with OTRS? - Jm -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Martin Edenhofer Sent: Wednesday, November 05, 2003 2:49 PM To: Development community of OTRS Subject: Re: [dev] API / addon documentation? Hi Jm, On Wed, Nov 05, 2003 at 02:33:37PM -0800, Jm Valera wrote: > We are going to be integrating OTRS with a custom CRM application written in > perl. > > In particular, I'd be looking for a way to execute RPC (I haven't decided on > SOAP or XML-RPC, possibly XML-RPC) on OTRS actions. > > As an example, when a ticket is opened - an RPC call is made to note within > our backend that a customer has contacted us. When a ticket is closed, an > RPC call is made to note within our backend that the ticket is closed. Fine! > What actions are possible with the OTRS API? All actions. There are all libs in Kernel/System/*. In your case Kernel/System/Ticket.pm (all ticket functions, create, set state, set priority, ...). But the is currently (!) ,-) no modules to plug in for actions on tickets (to write trigger). But I do have enough ideas for that. .-) Do you have experience with perl and SOAP? > OTRS is a great application. Thanks for all the great work. Thanks! > - Jm Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
