I was thinking of making OTRS into an XML-RPC client that communicated to an XML-RPC server on our CRM application.
Now that I think about it, implementing an XML-RPC server into OTRS could produce many positive benefits. XML-RPC may be simple to integrate. The difficulty will be in writing an authentication scheme to provide access control of XML-RPC clients. This may not be a big problem since you have an existing user authentication & session management system and which may be adapted. I have a few pending projects that need attention, but I could provide code samples over the next few days. - Jm -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Martin Edenhofer Sent: Wednesday, November 05, 2003 3:25 PM To: Development community of OTRS Subject: Re: [dev] API / addon documentation? On Wed, Nov 05, 2003 at 03:10:56PM -0800, Jm Valera wrote: > Thanks for the info on Ticket.pm. I will look into that shortly. > > I have 6 years of experience with Perl and have deployed SOAP as part of a > client/server application. I am beginning to shy away from SOAP due to it's > ever growing complexity and over-the-edge data type definitions. > > I recently joined the San Francisco Perl Mongers User Group and at the last > meeting, there seemed to be a general consensus that SOAP is getting very > bloated. Many of the attendees (including the group founder) were strong > supporters of XML-RPC. Fine. If I get (XML-RPC) help, then I could write the server part. > One of the tasks I have been considering taking on is to adopt OTRS to > function with POP3S (POP3 over SSL). If I get around to that, would you be > interested in reviewing it for integration with OTRS? Of course! .-) PS: PostMasterPOP3.pl is using Net::POP3. If Net::POP3 would be ssl able, then it would be no problem. > - Jm Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
