Hi all,
when it's really a support request (e.g., how to make text bold, my
printer doesn't print, etc.) then we could point the user to the
u...@ooo mailing list with a explaining text and finaly close the issue.
Best regards
Marcus
Joost Andrae wrote:
Hi Stefan,
A big part of those unconfirmed issues turn out to be a support case
rather than a topic that should be handled by IssueTracker. This leads
to an overload of IssueTracker and QA manpower. I don´t know, what can
be done, to make people ask and discuss their problem in a forum or on
a mailing list before filing an issue.
I can second this. Maybe using some sort of text template for this type
of "support request" might be useful. Unfortunately each of these issues
need to be worked on.
Kind regards, Joost
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