Hi Graham et al,
thank you for the explanations. I would try to extend the proposal like
you mentioned (to have a follow-up page after initiating the download).
Cheers Frank
Graham schrieb:
On Saturday 02 February 2008 09:08:40 Louis Suarez-Potts wrote:
Hi,
On 2008-02-01, at 11:02 , Stefan Taxhet wrote:
The new workflow has no pass-through page with information about
contributing or graphical advertisement for testing or donations.
If we drop this in favor of less clicks we should at least have a
follow-up page that is shown after the start of the 1-click download.
See the download process of the DE project or for extensions for an
examples of follow-up pages.
I would be very much in favour of a page that pops up informing the
user of what the current contributor-pass-through page has now. It
seems very risky to lose that opportunity to inform users of OOo
support, extensions, etc. etc...
best
Louis
+1
The problem currently is that the page displays before the download starts.
The page needs to launch after the download starts, with a message along the
lines of:
"Your download has started, Thank you for choosing OOo, we would
appreciate.... and so forth"
The stressful part of the process (making the decision, clicking the download
etc) is over and the downloader is relaxing to let things happen.
The "buyer" has made the connection, now is the "But wait, there's more!!"
moment.
This is actually the moment that you need to give them the ability to go
further. This page should have information about contributing and
extensions.
At this particular point the Client is feeling warm fuzzies toward OOo. The
way the page is positioned in the sequence at present is a barrier to
downloading, putting it after the download commences as a response to the
start of the download, invokes a much better "payment" response.
I would also like to see a link to this page activated during the "first
start" process after install instead of the present "Register" dialogue.
So that for instance, instead of the whole register thing, which has negative
connotations, we should have "Please tell the OpenOffice.org Team that you
have installed OOo on your computer" or something along those lines.
Checking that box would open this same page in the clients browser
The page would have two additional options that were either invisible or
greyed out while the download is running.
"Tell us" which would immediately generate a "Thank you" response and add one
tick to our statistics with just platform, localisation and version data
collected. Plus
"Fill in a survey please" which would take them to the present "Register "
page.
I hope this is clear, but the idea is to increase usage statistics as well as
return people to the Contribute page after install and first run so that we
get some better response from users who didn't download OOo themselves.
Cheers
GL
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