see below...and, I agree! IssueZilla isn't the friendliest...
T. J. Frazier wrote:
> malenki wrote:
>> In short: I'd like a straightforward interface at OpenOffice.org for
>> looking after and filing bugs without need of registering.
>>
>> In long:
>> This will be a bit longer and some kind of a rant. I don't know where
>> else I should place this topic. This list matches best, I think.
>>
>> Today I encountered a bug in OOo (the app). The bug itself is from minor
>> interest, but I want to tell what fun I had with it.
>>
>> From the last bug I experienced I knew, that the searching for bugs at
>> the OOo-site was pretty ugly but though I tried to go there.
>>
>> Hm, which way I took last time?
>> OpenOffice.org => Support? Nope. Fulltextsearch for bug and (as I later
>> found out _Issue_ would be the right thing) issue doesn't hit anything
>> of relevance.
>>
>> So back to OpenOffice.org, look what else we can find. => Participate?
>> Mmh, maybe. It links to a page with again several topics to choose. =>
>> User Experience sounds like newspeech for "tell us what you think of
>> OOo".
>>
>> Now indeed at this page on the left shows up a link => Issue Tracker.
>> Why, this is straightforward, isn't it? (later I had a look to =>
>> Projects since one would also could think to find a bug tracker but
>> there too it can't be found)
>>
>> Anyway, I have found the Bug^W^WIssue Tracker so I can proceed.
>> Clicking at the link, a neat trim page shows up with one search field -
>> a bit small maybe. Ha, it's just for searching for issue numbers as the
>> # sais. A pity I am no halfgod who could guess the right one
>> straightforward -.-
>>
>> So, surely I have to => Query Database to see if I can find "my" bug
>> As the ~1MB page has loaded I have to scroll two times to see it all
>> since I am at my netbook. But I guess I am happy for I don't see all
>> the disgusting searchfields at once with a lot more possibilities to
>> scroll inside of them. Sweet indeed. I don't fiddle with all these
>> fields but just search some words for in "Summary" and "A description
>> entry" but either I get no hits or about several hundred so I give up
>> here.
>>
>> (A small interlude: since I am native german I realised, that with
>> de.OpenOffice.org I would have found the Issue Tracker more easily but
>> searching it still is a PITA since except the big lot of fields some
>> time I just don't have the right english programmer vocabulary to
>> search for.)
>>
>> I turn to irc.freenode.org/#OpenOffice.org. There after short my bug is
>> confirmed, I am shown to
>> http://qa.openoffice.org/issue_handling/submission_gateway.html to
>> report it. Since it affects ooweb I am again baffled where to put the
>> bug. At IRC I am told, that oowriter is the right topic. How
>> straightforward indeed again! Clicking it I am shown a "Permission
>> denied!" and told, that guest hasn't rights to do what I tried and that
>> I should log in. Anyway, since in IRC I was told that a part of my bug
>> is already filed I just was fed up and let it be.
>>
>> I guess I wasted twenty minutes for trying to research or reporting the
>> bug. Some parts of the OpenOffice.org-site look already like the
>> feature-monster OpenOffice, including the lost feeling users experience
>> among the tons possibilities which don't work out as expected but one
>> hasn't the power to change that.
>> If there would be a straightforward way of searching for and reporting
>> bugs, I won't say that OOo would get better or more detailed bug
>> reports, but maybe the "normal user" (yes, ha! :P) would have a chance
>> to report things he found or wants to have improved without getting
>> lost in the depths of the OpenOffice.org-site
>>
>> exhausted -.-
>> malenki
>>
> +1
>
> Links we can easily fix: this page [1] needs a link to Issue Tracker,
> labeled something obvious, like "Bug Reports".
> [1] http://support.openoffice.org/
>
> But just for fun, if we wanted to write an Issue Wizard to front-end
> Issuezilla, what language would it be in? Presumably it would involve
> forms, and some JavaScript thereon, but processing the returned info?
>
> (My guess is that this is the greatest productivity improvement -- for
> OO.o itself -- that we could invest time in. The ramifications are huge.)
> --
> /tj/
OK, is IssueZilla a MUST? I mean is this part and parcel of Collabnet? I
think, I'm not sure, that we MAY have the capability (somehow) of
customized IssueZilla's form interface. I've been to other sites that
use IZ that don't present you with the LONG interface that OOo has. I
will be happy to investigate this and let you know what I find out but I
probably can't get to this until next weekend at the earliest.
Christian might be able to chime in here as well.
--
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MzK
"When you encounter seemingly good advice that contradicts
other seemingly good advice, ignore them both."
-- Al Franken
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