Hi, Raphael
Raphael Bircher wrote:
Hi at all
T. J. Frazier schrieb:
Kay Schenk wrote:
a very short update on this...and ai yi yi...maybe a case of too much
information and where to find it. I'm going to add the qa project's
"Submit an Issue" page to the support page as a start. Yes, this is
indeed where most people would go, and so why not? It seems using the
handy search in the middle of the page does a decent job for a start.
Kay,
Thanks for adding the link. I'm sure a lot of users will bless you for
it.
And the QA Team will slep you ;-) No, I find this Idea realy bad. The
only result that I expect is more issue with lower quality. Not only a
load of dublicate, also a load of invalid issues. Thats realy not the
thint, that's usefull for the project. Please discuss it on the QA List
first.
Thanks
Raphael
More issues, yes. Bad issues? Perhaps yes, perhaps no. Making the users
work hard, wading through our web site, to file an issue, surely makes
them angry (or angrier). Angry users file lower-quality issues. Also,
dealing with the Issue Tracker interface is very annoying, with the same
bad result. I have suggested that we do something about that.
Duplicate issues are another problem, where I don't have the answers.
At present, there is an art to writing a good summary, and an art to
searching for prior reports, without getting buried in hundreds of
possibilities. We should reduce that art to a science, but I haven't
any idea how to do that; a front-end wizard might help.
We want to be careful how we filter issues: "Level of effort to file" is
not a good filter. Applying /reductio ad absurdum/ to your logic, we
could eliminate all duplicate and invalid issues, by removing all links
to IT. We'd get no good issues, either...
--
/tj/
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