hello again TJ and Raphael... Please note that the link I added only gets the user to the QA page which they could find on their own supposedly. I think most users would find value in the issue search box...really probably mostly what they would want. I did just a search on "java" and some useful stuff came up.
The user *still needs to register* to file an issue, so I really can't understand why I would get slapped by QA. If we want people to use OpenOffice.org, we need to make resources available to assist them. T. J. Frazier wrote: > Hi, Raphael > > Raphael Bircher wrote: >> Hi at all >> >> T. J. Frazier schrieb: >>> Kay Schenk wrote: >>>> a very short update on this...and ai yi yi...maybe a case of too much >>>> information and where to find it. I'm going to add the qa project's >>>> "Submit an Issue" page to the support page as a start. Yes, this is >>>> indeed where most people would go, and so why not? It seems using the >>>> handy search in the middle of the page does a decent job for a start. >>>> >>> Kay, >>> >>> Thanks for adding the link. I'm sure a lot of users will bless you >>> for it. >> And the QA Team will slep you ;-) No, I find this Idea realy bad. The >> only result that I expect is more issue with lower quality. Not only a >> load of dublicate, also a load of invalid issues. Thats realy not the >> thint, that's usefull for the project. Please discuss it on the QA >> List first. >>> >> Thanks >> Raphael >> > More issues, yes. Bad issues? Perhaps yes, perhaps no. Making the users > work hard, wading through our web site, to file an issue, surely makes > them angry (or angrier). Angry users file lower-quality issues. Also, > dealing with the Issue Tracker interface is very annoying, with the same > bad result. I have suggested that we do something about that. > > Duplicate issues are another problem, where I don't have the answers. At > present, there is an art to writing a good summary, and an art to > searching for prior reports, without getting buried in hundreds of > possibilities. We should reduce that art to a science, but I haven't > any idea how to do that; a front-end wizard might help. > > We want to be careful how we filter issues: "Level of effort to file" is > not a good filter. Applying /reductio ad absurdum/ to your logic, we > could eliminate all duplicate and invalid issues, by removing all links > to IT. We'd get no good issues, either... > -- > /tj/ > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > -- ============================================================ Kay Schenk ph: 530-898-5339 Applications Development and Enterprise Design CSU, Chico "The time you enjoy wasting is not wasted time." -- Bertrand Russell --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
