On 25/01/2011 15:55, Mark Goodge wrote:
On 25/01/2011 15:34, Mike Pellatt wrote:
The main basis being that someone reporting a street fault shouldn't
have to prat around finding out which authority the street is in. Yet
again, we find a provider-centric view of thew world rather than a
user-centric view.
That's a very good point. But.... most people know where they live.
And they know which council they're in. So it's equally true to say
that they don't want to have to prat around finding the right website
to report a fault, they should be able to do it all from their local
authority's website.
Getting off-topic... But.... It's far too easy to extrapolate from what
we know and to think others know it too. Trust me. I spent 8 years doing
that far too often....
And then there's 2-tier areas. I will gaurantee that most people don't
know whether it's the borough/district council or the county council
that's responsible for a given service.
Or, to put it another way, the likes of FixMyStreet[1] aren't in
competition with council websites, they're an alternative route to the
same end.
100% agree
And I think it's a good idea that the councils themselves should want
to raise awareness of their own websites, since the more people who
view them the more likely it is that there will public pressure for
them to do it better.
But do people trust them to keep an open and transparent history of
problems, or will they hide behind "commercial-in-confidence" until
draged kicking and screaming into the light by FoI requests ??
Mike
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