On 14 March 2012 14:21, paul perrin <[email protected]> wrote: > All the suggestions sound plausible. > > The other problem with misdirected replies will be that that the 'timer' on > the original will keep running, also anyone following the original may miss > the reply. > > If each request does have a unique email address then if the council have > used the wrong email address, then strictly (and we know how strict the > public sector can be when dealing with the public!) I think a 'bounce' > button would be good. So anyone can send it back to the council - with a > note saying it has gone to the wrong address, and suggesting they send it to > the correct one as the clock is still ticking.
Actually, I really like this solution. Educating the council seems much more elegant than trying to guess our way round their mistakes. As far as I know this is a relatively rare problem, but when it happens, it's annoying and tends to happen repeatedly for the same authority. Thanks, Seb -- skype: seb.bacon mobile: 07790 939224 land: 01531 671074 _______________________________________________ developers-public mailing list [email protected] https://secure.mysociety.org/admin/lists/mailman/listinfo/developers-public Unsubscribe: https://secure.mysociety.org/admin/lists/mailman/options/developers-public/archive%40mail-archive.com
