On 16 March 2012 00:14, Mark Goodge <[email protected]> wrote:
> On 16/03/2012 01:23, Francis Irving wrote:
>>
>> On Thu, Mar 15, 2012 at 09:43:58AM -0700, Julian Todd wrote:
>>>
>>> It's simple: Just put the title of the request and the unique
>>> identifier number you're using for the email address into the subject.
>>> And then verify against it and override the email address id number
>>> in cases where they were both issued for the same authority.
>>
>
> Yes; any automated system which relies on the subject line being preserved
> will always be unreliable.
>
All it takes is a little bit of psychology. A subject line that said:
Subject: Request for contracts [our ref: wdtk7363895]
would stand a greater chance of getting through, wouldn't it?
I gave the example that this is a technique which some authorities (eg
the ICO) use in their responses to tie in with their CMSs. I wonder
if we are routinely discarding such references which they have
carefully put into their subject line in our responses and ruining
their systems even more. Would be embarrassing if it were true, eh?
As to the email address, maybe including the name of the applicant
would make it more meaningful and getting-it-right-worthy, eg:
From: [email protected]
instead of:
From: [email protected]
?
The current system is so far off-base I have been astonished at how
well it has performed. I'd have thought that if you are faced with
two unreliable automated systems (email address and subject line),
then an intelligent combination of both would be the obvious way
forward.
Julian.
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